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FAQs
Q: Is there an Admin training module in Train-the-Trainer (TTT)?
Q: Is there an Admin training module in Train-the-Trainer (TTT)?
Sunday, 28 Jun 2026
A: The Train-the-Trainer (TTT) curriculum mirrors the Instructor-Led Training (ILT) curriculum, which includes an Administrator (Help Desk) course.
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RECENT POST
Q: Will the Resource Family Approval (RFA) Portal be in the CWS-CARES site, or is this a separate site with a separate log in?
Q: There are more required fields in CWS-CARES than CWS/CMS. Is the county expected to fill in the new fields required when working on a converted case?
Q: After Go-Live, when CWS/CMS goes into read-only mode, how do counties terminate account access for staff who are no longer with the division? County Admins will not have the ability to terminate access like before. Additionally, will the State be automatically terminating CWS/CMS access when a CWS-CARES Account is terminated? Will County Admins need to submit a ticket to the State for termination?
Q: 1. Are we documenting the results and feedback of the CFT Meeting in CWS-CARES? 2. Are staff then able to generate a specific Document “results of CFT Meeting” which is currently the SOC 96? 3. If not, what is the plan going forward?
Q: About the existing Resource Family Homes (RFHs) that will already be onboarded: 1. What email address will the email be sent from to existing RFHs/Resource Family Approvals (RFAs)? 2. Is there a draft of the content of the email? 3. Also, what email address will the new county-initiated requests to RFA applications to access the RFA portal come from?
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