Q: Since the Social Security Number (SSN) can appear on the Health and Education Passport (HEP), how is that confidential information protected?
A: Only users with permission to access CWS-CARES will see this information. As in CWS/CMS, users should only access information that pertains to the task at hand. Substitute Care Providers (SCPs) are advised to keep the document in a safe and secure place, as it contains sensitive and confidential information.