Q: What instructions will counties receive to help speed up the processing of referrals in CWS-CARES using the hotline?
A: The Project shared the Hotline Quick Start Guide & Intake demonstration, which was released to counties on September 14, 2026.
The one-pager identifies the mandatory fields required during the Hotline screening process and is intended to help streamline information gathering and documentation during a Hotline call. It also includes a recorded demonstration showing completion of the Hotline call and associated documentation, which took an average of approximately 23 minutes.
The one-pager identifies the mandatory fields required during the Hotline screening process and is intended to help streamline information gathering and documentation during a Hotline call. It also includes a recorded demonstration showing completion of the Hotline call and associated documentation, which took an average of approximately 23 minutes.