Q: How did the Project determine that referral work takes about 30 minutes, and will there be a walkthrough of that process?
A: In general, processing referrals in CWS‑CARES is expected to take roughly the same amount of time as in CWS/CMS. Staff considered 'expert' in CWS/CMS ran multiple referral scenarios to establish a time estimate: staff considered 'novice' in CWS/CMS completed the minimum requirements in about 30 minutes, and expert staff completed them in less time. The Project team is currently working to schedule walk-through sessions with Fresno and Los Angeles Counties to demonstrate the Hotline functionality, highlight recent enhancements to the Search tool, and gather additional feedback.
Counties later identified that search functionality contributed to concerns about overall processing time. In response, the Project has implemented improvements to search functionality. For more information on improved search functionality, see here.
Counties later identified that search functionality contributed to concerns about overall processing time. In response, the Project has implemented improvements to search functionality. For more information on improved search functionality, see here.