Kelly Hassenplug named Project Administration Director on CWS-CARES Project

On May 3, 2018, Kelly Hassenplug joined CWDS as the Project Administration Director on CWS-CARES Project. In this role, Kelly will lead the teams that focus on essential project support needs, such as the Project Management Office, Procurement & Contract Management, Stakeholder Relations and Communications.

Kelly has over 15 years’ experience in Project and Portfolio management, IT oversight and strategic planning. Most recently, she served as the Portfolio and Governance Chief for the California Health and Human Services (CHHS) Agency, Office of the Agency Information Officer (AIO). In this role, Kelly led a team that provides oversight and reporting to a multi-million dollar IT project portfolio that consists of over 60 projects. She also managed CHHS Governance activities for the purpose of integrating statewide technology initiatives while ensuring compliance with IT policies, standards, and the Agency Information Strategic Plan.

Kelly received her bachelor’s degree in Communication Studies from California State University, Sacramento and is a Project Management Professional (PMP) and Certified Scrum Master (CSM). Please join us in welcoming Kelly to the team.

Becky Stilling named CWDS Deputy Director

On April 6th, 2018, the Office of Systems Integration (OSI) appointed Becky Stilling as the Deputy Director of the Child Welfare Digital Services (CWDS) CWS-CARES project.

Ms. Stilling served as the Acting OSI Director since December 22, 2017, spending a significant amount of time in support of the CWDS effort. “Becky brings a strong passion not only for effective project management, but also particularly for the mission of what CWDS aims to achieve,” said OSI Chief Deputy Director Matt Schueller.

Ms. Stilling is a veteran technology executive with more than 20 years of experience working in the industry, including diverse experience with California state government in various leadership roles. Previously, she was appointed by Governor Brown as the Deputy Director and Chief of the California Department of Technology, Office of Statewide Project Delivery. While there, she was responsible for overseeing and guiding the planning, procurement and project execution of the state’s most complex IT projects. Prior to her work at California Department of Technology, she was the Deputy Director of the Technology Services Division and Chief Information Officer of the California Department of Child Support Services.

As part of the Office of Systems Integration, Child Welfare Digital Services is developing a modern platform and infrastructure to replace a 20-year-old legacy child welfare management system used by county case workers. The project consists of eight digital services to replace the Child Welfare System/ Case Management System (CWS/CMS) that manages work for county child protective services programs, foster home approvals and licensing, and other critical functions that allow case workers to protect children.

Ms. Stilling joins Department of Social Services Deputy Director Kevin Gaines and County Welfare Directors Association Executive Liaison Penni Clarke as members of the CWS-CARES Executive Leadership Team.

CWS-CARES Service Desk Welcomes Heather Geyer

This week, the CWS-CARES Service Desk welcomed Heather Geyer to the team. Heather brings over 17 years of experience in operations and technology to the team of 24/7 service desk specialists. As a part of the Service Desk she will respond to and track incidents to ensure our user community has the support it needs.

Before joining the Service Desk, Heather worked for the University of California, Davis as a Software License Coordinator making decisions to identify and interpret business, campus, and organization-wide needs for computer software. Previously, she worked in IT as a network administrator, systems integrator and help desk support specialist.

Heather earned an A+ Certified Computer Technician certificate from the Business Technology Technical Institute, as well as an Associate of Science in Computer Network Systems from ITT Technical Institute.

Please join us in welcoming Heather to the team.

CWS-CARES Service Desk Supports Users

CWDS recently launched the CWS-CARES Service Desk to support its user community. The Service Desk was set up from scratch, including evaluating and procuring necessary tools and staff to run a 24/7 customer service operation.  The Service Desk is using state-of-art tools including Amazon Connect for their IVR call system and Service Now for tracking, responding and logging incidents. This gives users multiple ways to contact the Service Desk including call backs, speaking to a live person or email.

The Service desk team has been working closely with the Implementation and Training team, the Core Counties and the CWS/CMS Help Desk to develop user webinars and understand the types of incidents users might encounter. Service desk team members have to be knowledgeable about all aspects of the application, such as known bugs or workarounds, as well as any potential challenges users may encounter. The Service Desk also provides an invaluable feedback-loop to the Training and Implementation and DevOps teams to identify problems that users are encountering, and how training and support can address them before the next release.

David Miller to Lead the CWDS Infrastructure Team

David Miller was recently promoted to manage the CWDS Infrastructure Team. As Infrastructure Supervisor, he will be responsible for developing, configuring, maintaining, supporting, and optimizing all infrastructure components. This role includes maintaining the CWS/CMS infrastructure, including a $30 million yearly budget, while CWDS works to develop CWS-CARES.

David began his state career in 1999 with the Health and Human Services Data Center, Interim Statewide Automated Welfare System (ISAWS). He has spent the past 17 years with the Child Welfare Services/Case Management System’s (CWS/CMS) Operations Division providing technical expertise for many critical CWS/CMS projects.

David was born and raised in Los Angeles, CA, where he graduated from CSU Northridge before joining the U.S. Air Force. Please join us in congratulating David on his new role.