Q: How can we provide feedback about the product outside of the core constituent framework and outside of the already listed implementation activities?

A: During initial product requirements gathering and design, we rely primarily on the constituent model. The core counties for each service area were carefully selected in conversation with all counties a) to best represent the wide range of county needs across California, and b) to offer most counties a core seat for at least one service area, which will also give them some exposure to CARES as a whole. There are several additional things we do to give all our county partners as much of a voice as possible in CARES:   

 As we work through the many aspects of child welfare work, the Product team identifies areas that do need input from a wider set of constituents. We plan research especially suited to those complex processes and the wide variation in counties’ needs. Often, this research is planned in collaboration with the representatives from the core counties, so that they can help coordinate with additional counties.  

We encourage non-core counties with a particular need or question to reach out to the appropriate Service Area. They may be able to answer your question, share your input on your behalf during one of our regular meetings, or help coordinate a special direct engagement as appropriate. 

Please click the following link to view CWS-CARES Service Areas and corresponding contact info. You may also scroll to the bottom of the page and click on “Service Area Core Constituent List” for further detail. CWS-CARES Service Areas