Q: San Bernardino County is inquiring who are the correct resources for EUST sessions. The county would like to include a larger group of participants in all upcoming EUSTs (2, 3, 4) to gain insight from a wider range of users. What are the recommendations?
A: As we begin planning for each EUST period, we will reach out to Core Constituents to request their participation and provide a summary of the functionality included in that period. The team will engage with specific Service Area users as needed in future EUST periods to gather diverse insights and scenarios. It will be important that the users participating have direct experience with the Service Area being tested and are familiar with executing the related functions in practice, ensuring that their time and efforts are used most effectively.
Additionally, we are collaborating with our Systems Integration partner to provide at least 4 weeks’ advance notice on specific topics, allowing counties sufficient time to arrange for the appropriate subject matter experts to participate in each review.
Additionally, we are collaborating with our Systems Integration partner to provide at least 4 weeks’ advance notice on specific topics, allowing counties sufficient time to arrange for the appropriate subject matter experts to participate in each review.