Q: What support will be available during CWS-CARES Production Simulation?
A: Tier 2 will provide Production Simulation support to all users in Phase 1. Support includes two User Access Office Hour sessions at the start of Phase 1 to assist users with login and account-related issues, two daily Production Simulation Support Office Hour sessions (10:00am-11:00am & 2:00pm-3:00pm) to assist users with questions and user issues related to the Production Simulation environment, and daily email support available Monday-Friday, 8:00am-5:00pm.
To provide the best support possible, Tier 2 Production Simulation support will be split into six regions (Bay Area, Central, Northern, Southern, Los Angeles, and Mountain Valley). Each region will receive dedicated Tier 2 support to assist with the counties and organizations in the region. All Tier 2 support activities will be organized and supported by Tier 2 in the region. In addition, each region will have dedicated email mailbox used to facilitate communications.
To provide the best support possible, Tier 2 Production Simulation support will be split into six regions (Bay Area, Central, Northern, Southern, Los Angeles, and Mountain Valley). Each region will receive dedicated Tier 2 support to assist with the counties and organizations in the region. All Tier 2 support activities will be organized and supported by Tier 2 in the region. In addition, each region will have dedicated email mailbox used to facilitate communications.