Q: Will the help desk be available to support families once CWS-CARES V1 goes live or are the counties required to support families on their own?
A: The CWS-CARES V1 Service Desk is not intended for families to call in to. This service desk is exclusively for Counties, California Tribes with a Title IV-E Agreement, and CDSS users. Currently, there are tiers of service that provide support within the counties. When an issue extends beyond a county question, the county then would reach out to the service desk. This model also applies to the Production Simulation environment.