A: Yes. CWS-CARES will look and feel very different from CWS/CMS. CWS/CMS is a Windows-based, mainframe-dependent system, while CWS-CARES is a modern, web-based system built using Platform-as-a-Service (PaaS) technology on Salesforce. Users new to Salesforce are encouraged to take the Salesforce navigation training before the CWS-CARES-specific training. CWS-CARES also introduces expanded features and integrations, including connections with Structured Decision Making (SDM), Case Management Assessment (CMA), and Foster Care Eligibility and Determination (FCED), with a more modern interface designed to make day-to-day tasks easier.