Q: Is there a training prerequisite for Tier 1 Support staff to ensure they are prepared to assist county users with resolving CWS‑CARES issues and answering questions?
A: There are no prerequisites for Tier 1 Support Staff. We encourage Tier 1 Support Staff to include County Admins and persons who are familiar with CWS-CARES. Support clinics will be made available to potential Tier 1 Support Staff to discuss details and processes for providing Tier 1 support and escalating issues to Tier 2.