Q: What file types can be uploaded to CWS‑CARES, and how should users handle CSV files when attaching documents to case records?

Thursday, 02 Jul 2026
A: CWS-CARES supports uploading, storing, organizing, and retrieving electronic documents. Users can drag and drop files or attach them directly to CWS-CARES records such as Screenings, Contacts, Cases, and Assessments. Therefore, files can be uploaded and associated with an individual's case record. Currently supported file types are as follows:
  • .pdf – Adobe PDF
  • .doc/.docx – Microsoft Word
  • .xls/.xlsx – Microsoft Excel
  • .jpeg/.jpg – Images
  • .txt – Text files
  • .mov/.mkv/.mp4 – Movie files
For .csv files, the Project recommends converting them to .xlsx prior to uploading them to CWS-CARES.
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