Q: Who will provide support for the CWS-CARES Resource Family Approval (RFA) and Family First Prevention Services Act (FFPSA) Portal once CWS-CARES goes live, including password resets? How does someone get access to the portals?

Thursday, 18 Jun 2026
A: The CWDS Service Desk will be responsible for system support for the RFA and FFPSA portals. Within each portal, should a user need their password reset, there is an option to self-serve a password reset. In most cases this will resolve a user’s password concern, such as forgetting their password. However, if the password reset link is not received by a portal user after 24 hours, the user will need to contact the CWDS Service Desk for additional support.
For basic troubleshooting and supporting the applicant (i.e., how to complete an application), questions on overall application questions and processes, etc., the County would be responsible for providing that support.
Portal access is granted/received in two distinct methods based on the portal.
  • RFA Portal – A Resource Family can access the portal via public link on the CWDS and county website(s) and is open for individuals to submit applications for interest in becoming a Resource Family Home (RFH). The second way to access the RFA Portal is for a CWS-CARES RFA Worker or RFA Supervisor to initiate an invitation to the prospective portal applicant. It should be noted that this method of invitation is only in the circumstance of an Emergency Placement, otherwise the Applicant would go to the public link to apply. Existing RFH homes with an email address previously provided will be extended an invitation to the portal. This will be done in the CWS-CARES application and dedicated training materials and guides will be provided on how to accomplish this task.
  • Link to RFA Portal end-to-end demonstration
     
  • FFPSA Portal – Access to this portal is by invitation only to Community Based Organizations (CBOs). A CWS-CARES worker will initiate the invitation to the portal by adding the prospective or existing Service Provider to CWS-CARES, including their email. Once the email address has been added to CWS-CARES, the provider will receive an email inviting them to the FFPSA Portal. With this invitation email, the provider will be able to establish their password and update any applicable information. CWS-CARES will provide CARES workers with the necessary training materials and guides on how to accomplish this task.
  • Link to FFPSA Portal demonstration
For the Family First Prevention Services Act (FFPSA) Portal, there are three distinct permission sets that can be assigned by the County Admin:
  • CBO Portal Worker
    • They can fill out and submit candidacy determinations and cost tracking
  • CBO Portal Supervisor
    • They receive requests from IV-E agencies
    • They assign CBO workers to children/cases
    • They enter cost information for monthly reports
  • CBO Portal Administrator
    • They activate and deactivate portal access for workers within their organization
    • They handle profile changes/updates
    • They upload capacity reports
    • They also enter cost information for monthly reports
Resource Family Approval (RFA), Family First Prevention Services Act (FFPSA)

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