Q: About the existing Resource Family Homes (RFHs) that will already be onboarded: 1. What email address will the email be sent from to existing RFHs/Resource Family Approvals (RFAs)? 2. Is there a draft of the content of the email? 3. Also, what email address will the new county-initiated requests to RFA applications to access the RFA portal come from?
A: Existing Resource Family Homes (RFHs) that will be onboarded should expect an email coming from the No-Reply CWS-CARES Mailbox. Yes, there is a rough draft of the email's content, which has been included as a screenshot below. To access the portal, new county workers will use their work email and new Resource Family Approval (RFA) parents will use their personal emails. Users will receive emails from the No-Reply Salesforce Mailbox on behalf of No-Reply CWS-CARES Mailbox concerning new requests coming from counties for RFA applications and portal access with the transition to CWS-CARES.