Q: After Go-Live, when CWS/CMS goes into read-only mode, how do counties terminate account access for staff who are no longer with the division? County Admins will not have the ability to terminate access like before. Additionally, will the State be automatically terminating CWS/CMS access when a CWS-CARES Account is terminated? Will County Admins need to submit a ticket to the State for termination?
A: Counties will need to submit CWS/CMS Help Desk tickets to IBM to request termination of account access. County Admins will not have the ability to terminate that access like before but will be given access to weekly deactivation reports in CWS-CARES to help support this process. Please note that CWS/CMS account access will not automatically be terminated when an CWS-CARES account is terminated, so please ensure to submit a CWS/CMS ticket to IBM for CWS/CMS account access termination.