Q: How is Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) supporting changes to business processes for counties, California Department of Social Services (CDSS), Tribes with Title IV-E Agreements with CDSS, and probation?
A: The CWS-CARES project’s organizational change management (OCM) team is working with each group and organization to develop and map “as-is” and “to-be” business processes.