Q: Will there be a "train-the-trainer" approach to get county trainers ready before Go-Live?
A: Yes. Train-the-Trainer (TTT) runs June 15 – August 14, 2026 and prepares county trainers and Super Users to lead training within their own organizations ahead of Go-Live. Each trainer completes foundational, self-paced Salesforce Enablement training beforehand, then attends TTT sessions (estimated up to two weeks, adjusted for prior experience with CWS/CMS and CWS-CARES). Ongoing office hours and a support channel continue through October to keep trainers supported. For questions, contact OTSICWDSTraining@otsi.ca.gov.