CWDS Glossary

Dedicated emergency response reporting telephone numbers and the county child welfare agency infrastructure that supports the receipt of verbal, electronic and written communications regarding suspected child abuse, neglect, or exploitation.

Information associated with the initial screening of either a static (e.g., email, fax, Suspected Child Abuse Report, voice mail) or interactive (e.g., telephone call, in person) communication with a child welfare agency.  Screening of the communication by an agency’s hotline or central receiving unit allows staff to determine how to route the communication (e.g., county staff, county services or whether a reported incident requires further assessment as to whether it is a possible instance of Child Abuse Neglect or Exploitation (CANE). 

Branch of OSI responsible for all aspects of Human Resources management, many of which are of the highest priorities to employee and their families. These include processing pay and salary determinations, employee and family benefits, disability and FMLA (Family Medical Leave Act) benefits, EEO (Employee Equal Opportunity) issues, and oversight and processing of the hiring of new employees. To do this work, Human Resources must work closely with state employees, OSI management, OSI Attendance Clerks and HR Liaisons, and multiple state departments including the State Controller’s Office (SCO) and the Employment Development Department (EDD).

This approach optimizes training delivery by capitalizing on both the vendor’s expertise in CARES and the Orgs/RTAs CWS/CMS and county experience.

It leverages benefits of each training organization/team and can be customized to meet the needs of each Organization (Org), providing an optimal training delivery approach. This enables training tailored to meet the needs of Orgs based on Org and Regional Training Academy (RTA) trainers’ knowledge of and experience with Orgs.

Hypercare is the period of heightened support and monitoring following the implementation or launch of a new system. This is needed to ensure the smooth transition from project completion to steady-state operations. Hypercare typically lasts from a few weeks to a few months, until the new system or process stabilizes and the organization is confident in its performance. For CARES, Hypercare will last for at least 30 days and will end at system acceptance. The system will be eligible for acceptance when it operates for 30 consecutive days in compliance with the specifications, including all performance requirements, with no Level 1 or 2 Deficiencies.