Frequently Asked Questions
External Systems
Q: If CWS/CMS has an incomplete address and Binti data fills in the blank fields, is there a verification process to ensure the addresses are correct and should be merged?
A: The hierarchical conversion logic preserves CWS/CMS addresses, and Binti addresses are only utilized if the CWS/CMS field is blank. The Smarty Streets tool is used in CWS-CARES to automatically correct and complete address information.
As a reminder, CWS/CMS is the statewide system of record and the primary source of CWS-CARES data. For more information, please refer to the Binti to CWS-CARES V1 Data Conversion Fact Sheet.
Q: If a field in CWS-CARES already contains data, will the field be overwritten by the data received from the external system (Binti)?
A: No, if a field in CWS-CARES already contains data from the Child Welfare Services/Case Management System (CWS/CMS), it will not be augmented or overwritten by Binti data. For more information, please refer to the Binti to CWS-CARES V1 Data Conversion Fact Sheet.
Q What is the plan for CARES-Live (Snapshot, Facility Search, and Child and Adolescent Needs Strengths (CANS) Assessments) once CWS-CARES goes live?
A: Upon the launch of CWS-CARES, the following details will be converted and available in CWS-CARES:
- CARES-Live Snapshot data: Migrated from CWS/CMS.
- CARES-Live Facilities data: Migrated from LIS/FAS and CWS/CMS.
- CARES-Live CANS data: Migrated and integrated with the CMA/P-CIS interface.
Q: Will CWS-CARES pull data from CWS/CMS and Binti? If data is in Binti, is there any need to enter that data into CWS/CMS before the go live date? If data is in Binti but not in CWS/CMS, will the Binti data be loaded into CWS-CARES?
A: CWS/CMS data is the primary source of Child Welfare information and supersedes all other record sources. If a field in CWS-CARES already contains data from CWS/CMS, it will not be augmented or overwritten by Binti data.
For more details, please refer to the Binti to CWS-CARES V1 Data Conversion Fact Sheet located in the CWDS External Systems Portal. If you have additional questions, reach out to the External Systems Data Conversion (ESDC) team.
Q: Are the organizations (CDSS, Counties, Tribes with California Title IV-E Agreement(s)) responsible for accomplishing External System decommissioning activities?
A: Yes, organizations are responsible for creating and implementing external system decommissioning plans. For more information on decommissioning planning, please reach out to the External Stakeholder Coordination Units.
Q: Will all content in the miscellaneous section of Binti be transferred to CWS-CARES?
A: Yes. All PDFs, images, and documents from Binti will be migrated and linked. Please refer to the Binti to CWS-CARES V1 Data Conversion Fact Sheet for more.
Q: Is Binti considered a Fully-In-Scope External System? If so, will all data, documents and images be migrated from Binti to the CWS-CARES platform prior to Go-Live?
A: Binti Resource Family Approval (RFA), Placement, and Family Finding functionalities are considered fully in scope for CWS-CARES Version 1 (CARES V1).
Please note, the RFA module used by Los Angeles County providers for Foster Family Agencies is not in scope for CARES V1.
For more details, please refer to the Binti to CWS-CARES V1 Data Conversion Fact Sheet located in the Child Welfare Digital Services (CWDS) External Systems Portal. If you have additional questions, reach out to the External Systems Data Conversion (ESDC) team.
Q: For context, the Project has stated that CWS-CARES will no longer utilize CWS User IDs. CWS-CARES V1 provides access to Structured Decision Making (SDM) and Safe Measures applications within the application; however, V1 does not completely decommission those applications, so County Admins will still be required to Add/Modify/Terminate SDM and Safe Measures user accounts within those specific applications. Currently, SDM and Safe Measures require a CWS User ID to set up a user account in both applications. The question is: Will both of those applications (SDM/Safe Measures) be modified prior to the 10/2026 go-live so that the CWS User ID is no longer required for user accounts? Also, will County Admins still access SDM and Safe Measures externally for account management functions, or will we utilize the links within the CWS-CARES app? Regarding accounts being end-dated after 90 days of inactivity, will their account just need a password reset that the employee can initiate? And lastly, will their account be end-dated or frozen? If their account is end-dated, will a new account need to be established for that employee?
A: SDM/SafeMeasures will use user’s email address for access to these systems. We haven’t tested how admin or users will need to interact with SDM or SafeMeasures outside of CWS-CARES. The Project will provide an update to the counties after the functionality has been tested.
Regarding accounts being end-dated after 90 days of inactivity, users will need to contact County Admin to reenable account.
Accounts will not be enabled in Okta. Users will need to contact County Admin to reenable account. Data in CWS-CARES associated to the user will remain the same. The user’s supervisor is responsible for units of work associated to the user if account is disabled. Note: The account is only inactive not end dated. We only end date accounts when we are truly terminating access (fired, quit, retired, etc.).
Q: Where can counties receive CWDS website login support?
A: If counties are in need of CWDS Website log-in support, please contact Customer Relations.
Q: What Binti modules are approved for CWS-CARES data conversion?
A: The approved Binti modules for CWS-CARES data conversion are as listed below:
- Resource Family Approvals (RFA)
- Placement
- Family Finding