Frequently Asked Questions
Features & Functionality
Q: Will converted documents from CWS/CMS to CARES be the same format that they were already saved as, or is there a standard format that they will be converted to?
A: Yes, documents converted from CWS/CMS to CWS-CARES will retain their original file formats. The conversion process preserves the document format as stored in CWS/CMS rather than converting documents into a standardized format.
Q: Will we be able to view aggregate/summary-level data on this in a dashboard or by some other means?
A: Yes, there will be reports through Tableau that will allow you to track this type of information.
Q: Is the process for adding a New Agency in CWS-CARES the same as adding a New Office?
A: Yes, while the video demonstration shows the user selecting “Law Enforcement Agency” for the Organization Type, this is essentially demonstrating how a user would add a new office.
Q: Is anything customizable in the Child and Family Team (CFT) documentation section, such as adding a section for the Child and Adolescent Needs and Strengths (CANS) discussion?
A: Yes, in the CFT documentation section the meeting topics are customizable and have various options that can be selected, including “Other Topic”. There is also a section for meeting notes with a character limit of 5K.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will an assignment desk be automatically assigned to an office?
A: The Assignment desk is an optional field and is not automatically assigned.
Q: Does DocuEdge have the ability to open multiple imaging files at a time, for example in a side-by-side view?
A: At this time, DocuEdge supports viewing one document at a time. Users are not able to open multiple documents simultaneously for side-by-side viewing, except in cases where documents are being merged.