Frequently Asked Questions
Features & Functionality
Q: Will Person Merge functionality be available in CWS-CARES to address duplicate client or person records?
A: Yes, Person Merge functionality will be available in CWS-CARES.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Are all the functions of the Binti Family Finding module session (3/26/26) available for CWS-CARES V1 Family Finding functionality?
A: Yes, all the functions of Binti Family Finding are in CWS-CARES V1. Process documentation for CWS-CARES V1 Family Finding functionality is anticipated to be available in the online training tool Enablement, with Production Simulation.
Q: What is the purpose of the 'age group' section?
A: The age group is available to identify what ages a worker might be best suited to work with, it is not a required field.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: Is the Foster Care Eligibility Determination (FCED) Interface sending information from CWS-CARES into CalSAWS, or just from CalSAWS into CWS-CARES?
A: In general, this interface is bidirectional, meaning information will be flowing both ways. CWS-CARES will send certain information to CalSAWS, and CalSAWS will send certain information to CWS-CARES. For Assistance Payments specifically, the flow of information is strictly from CalSAWS to CWS-CARES.
Q: In the screening module, can you indicate if the referral for abuse is evaluated out?
A: Yes, Evaluate Out is one of the Response Types in the Screening flow.
Q: Is there going to be any capacity for CWS-CARES to line to any phone systems (i.e., will CARES interface with phone lines)?
A: No. This is not in the scope of CWS-CARES V1 or V2.
Q: Is there a group at the State level providing feedback on the health section of CWS-CARES?
A: The Case Management team worked with case management constituent counties to gather input on pain points for documenting health and education information in CWS/CMS, and also received documentation from prior public health workgroups. The team is reviewing End User Scenario Testing (EUST) 3 feedback related to the Health and Education Passport (HEP), and all feedback provided during Production Simulation will also be reviewed for inclusion in development.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.