Frequently Asked Questions
Features & Functionality
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will an assignment desk be automatically assigned to an office?
A: The Assignment desk is an optional field and is not automatically assigned.
Q: With CWS-CARES no longer generating User IDs, will SDM and SafeMeasures be modified to accommodate no usernames, or will we be entering emails instead? How will users log into SDM and Safe Measures?
A: CWS-CARES will have a data interface to SDM and SafeMeasures will use the user's email address to connect to these systems.
Q: What CWS-CARES dependencies and rules exist for email addresses?
A: No functionality other than login is driven by email address. We allow all permissions to be controlled with one login, compared to legacy that required multiple logins.
Q: How much of the user profile will convert over from CWS/CMS for existing users?
A: We are converting over everything within the user profile, but because we have added new permissions that work a little differently, those will be updated at the organization-level. This ask has been shared with the Implementation Team to consider next steps.
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Will we be able to maintain the workload history if an entire office is relocated?
A: If the office is relocated and the county updates the address workload history, then the workload history should be maintained and remain the same.
Q: What type of information should be entered in the 'Additional Information' field on the CWS-CARES Person Profile screen?
A: The 'Additional Information' field allows workers to enter any relevant information they consider pertinent. This field is intentionally open-ended to accommodate individual county practice.