Frequently Asked Questions
Features & Functionality
Q: Where in CWS-CARES can workers document a relative's contact history and chosen level of involvement with a child?
A: Family information in the Person Profile screen is documented under the 'Relationships' record found in the left navigation, where you can document familial and professional relationships between two persons. Specific information regarding a relative's involvement with a focus child can be found under Family Finding on Search Efforts within a case.
Q: Our current employee ID is being used as a username that is tied to the SDM and SafeMeasures profiles, which then ties all the referenced formation together. Will those still be tied together in CWS-CARES?
A: Yes, CWS-CWS-CARES data will interface between SDM and SafeMeasures, which will tie the systems together by email addresses of users.
Q: In some systems, Administrators are able to act as another user, so if we change a user's permission set, we can go see what is actually displaying as the users' permissions. Will that be an option in CWS-CARES?
A: No, CWS-CARES does not have that option. During the first phase of testing, administrators will be configuring their offices, units, etc. and will see how the structure is set up. Then, when your actual users are in the system, you'll have a chance to pair up with them and see how the changes you make as an administrator affects their permissions in the system.
Q: Will counties be able to modify state forms as it indicates in the process map?
A: There are some state forms that counties cannot change but there are other state forms that allow counties to download and add certain pieces of information as needed and save it as a county form for their use.
Q: How immediate is the data exchange between the CalSAWS/CARES interface?
A: Data will exchange as close to real-time as possible. A nightly batch occurs as a 'failsafe' if any data does not go through in near real-time.
Q: Will County Expense Claim Reporting Information System (CECRIS) be integrated with CWS-CARES?
A: Yes, in CARES V1, the CECRIS Integration will pull DFA600 data one-way from CECRIS to CWS-CARES. All CECRIS data in CWS-CARES will be read-only; users will not be able to edit/change this data in CWS-CARES.
Q: How will CWS-CARES get the Aid Codes for the cases?
A: Aid Codes information comes directly from CalSAWS.
Q: Will CWS-CARES be directly posting expenses into the CEC or is it just able to read information after a claim has been submitted?
A: All data received from CECRIS will be read-only in CWS-CARES.
Q: Will you be able to see if a child has Medi-Cal, Medi-Cal Fee for Service or Managed Care Medi-Cal, and what health provider they have?
A: Medi-Cal is not being tracked in CARES V1, and CARES V2 scope is not yet available.
Q: Does CEC data coming from CECRIS need to be child-specific?
A: CWS-CARES will receive DFA600 data from CECRIS in CWS-CARES V1. All of this data is aggregated and program code specific.