Frequently Asked Questions
Features & Functionality
Q: Our current employee ID is being used as a username that is tied to the SDM and SafeMeasures profiles, which then ties all the referenced formation together. Will those still be tied together in CWS-CARES?
A: Yes, CWS-CWS-CARES data will interface between SDM and SafeMeasures, which will tie the systems together by email addresses of users.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Will resource entries be able to be entered by each county before the launch of CWS-CARES in October (so that workers and staff are not all at once entering this data upon launch)? Will the records for Tribes come over via data conversion from CWS/CMS, and are those records to be maintained at the county level as well? And what about Tribes that are not federally recognized?
A: CWS-CARES has an interface with CCL, CDE, and DDS. Tribe information will come pre-loaded from the Bureau of Indian Affairs (BIA). Current data in CWS/CMS will be converted into CWS-CARES to help mitigate a large amount of data entry. The information will be maintained at the state level. Data conversion will be facilitated for these organizations and they are not expected to start fresh; there will be a starting point that organizations can maintain and update as time goes on. For tribes that are not federally recognized, we will have those state-recognized tribes come into CWS-CARES as well. That is an additional list we are tracking. If there are tribes that need to be added, the State will be able to do that.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: Is there going to be any capacity for CWS-CARES to line to any phone systems (i.e., will CARES interface with phone lines)?
A: No. This is not in the scope of CWS-CARES V1 or V2.
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: What CWS-CARES dependencies and rules exist for email addresses?
A: No functionality other than login is driven by email address. We allow all permissions to be controlled with one login, compared to legacy that required multiple logins.
Q: In some systems, Administrators are able to act as another user, so if we change a user's permission set, we can go see what is actually displaying as the users' permissions. Will that be an option in CWS-CARES?
A: No, CWS-CARES does not have that option. During the first phase of testing, administrators will be configuring their offices, units, etc. and will see how the structure is set up. Then, when your actual users are in the system, you'll have a chance to pair up with them and see how the changes you make as an administrator affects their permissions in the system.