Frequently Asked Questions
Features & Functionality
Q: Will Hispanic or Latino ethnicity details be a primary/mandatory field in CWS-CARES?
A: Hispanic or Latino details will be a primary/mandatory field for ethnicities. If “yes” is indicated for Hispanic or Latino Ethnicity, then Hispanic or Latino Ethnicity Details can be selected. Otherwise, the details field is not applicable.
Q: Is there a group at the State level providing feedback on the health section of CWS-CARES?
A: The Case Management team worked with case management constituent counties to gather input on pain points for documenting health and education information in CWS/CMS, and also received documentation from prior public health workgroups. The team is reviewing End User Scenario Testing (EUST) 3 feedback related to the Health and Education Passport (HEP), and all feedback provided during Production Simulation will also be reviewed for inclusion in development.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: What CWS-CARES dependencies and rules exist for email addresses?
A: No functionality other than login is driven by email address. We allow all permissions to be controlled with one login, compared to legacy that required multiple logins.
Q: What is the onboarding process for new users to access CWS-CARES? Will it be the same as was with CWS-CARES-Live?
A: After Go-Live County Admins will have permissions to add/update/inactivate users. The CWS-CARES Okta Team is currently working through an integration process to connect CWS-CARES Okta to the organization's security process. [Riverside has completed the integration process] For organizations that participate in integration their users will experience a single sign on experience that is managed on the organization side through their administrative processes.
Q: Will screening be able to route from clerical that will take a first call to a worker that will do a follow-up call?
A: Yes, there is functionality to indicate if the screening requires a call back.
Q: Will CWS-CARES store videos (e.g., a cell phone video was provided as evidence for a Juvenile Court case and program staff wanted to upload them)?
A: CWS-CARES allows document uploads of up to 100 MB. Files must be a compatible type; allowable types include PDF, DOC/DOCX, XLS/XLSX, JPEG/JPG, TXT, and MOV/MKV/MP4 video files. Users can upload files into a case record individually or by selecting multiple files at once.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: Can more than one user be on the same case to check case status?
A: CWS-CARES has capability for multiple people to work on a case at the same, as long as they are not working on the same record simultaneously. But concurrent changes to the same case on different record fields will be saved.
Q: Is the Foster Care Eligibility Determination (FCED) Interface sending information from CWS-CARES into CalSAWS, or just from CalSAWS into CWS-CARES?
A: In general, this interface is bidirectional, meaning information will be flowing both ways. CWS-CARES will send certain information to CalSAWS, and CalSAWS will send certain information to CWS-CARES. For Assistance Payments specifically, the flow of information is strictly from CalSAWS to CWS-CARES.