Frequently Asked Questions
Features & Functionality
Q: If the new ERR00002 form is developed, who will own and manage it going forward?
A: There is currently no form with that number on the CDSS website or in the CWS-CARES Forms Tracker. CDSS and the Project will develop a process to maintain all CDSS forms following Go-Live.
Q: Can two people make updates to a record at the same time in CWS-CARES?
A: CWS-CARES has capability for multiple people to work on a case at the same, as long as they are not working on the same record simultaneously. But concurrent changes to the same case on different record fields will be saved.
Q: What if there are two or more allegations at screening?
A: Multiple allegations can be added to an individual screening for each alleged victim. There can also be additional allegations added during the Investigative phase.
Q: Will we be able to maintain the workload history if an entire office is relocated?
A: If the office is relocated and the county updates the address workload history, then the workload history should be maintained and remain the same.
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: With CWS-CARES no longer generating User IDs, will SDM and SafeMeasures be modified to accommodate no usernames, or will we be entering emails instead? How will users log into SDM and Safe Measures?
A: CWS-CARES will have a data interface to SDM and SafeMeasures will use the user's email address to connect to these systems.
Q: What is the onboarding process for new users to access CWS-CARES? Will it be the same as was with CWS-CARES-Live?
A: After Go-Live County Admins will have permissions to add/update/inactivate users. The CWS-CARES Okta Team is currently working through an integration process to connect CWS-CARES Okta to the organization's security process. [Riverside has completed the integration process] For organizations that participate in integration their users will experience a single sign on experience that is managed on the organization side through their administrative processes.
Q: Are counties required to use the Enterprise version of Windows 11?
A: No. The Enterprise version of Windows 11 is not required.