Frequently Asked Questions
Forms & Reports
Q: If additional forms are not on the in-scope state forms list, how can counties ensure they are included in CWS-CARES? Will counties be required to add them?
A: The final, in-scope list of state forms is posted in the CWS-CARES Forms Tracker within the CWS-CARES Forms Workgroup Teams Channel (For access to this channel, please email the CWS-CARES Forms Mailbox). Currently, the scope is closed, and the project is formulating a process to capture all requested or newly identified forms. The project will notify CWS-CARES points of contact when this process is in place.
Q: Will the forms that the state is migrating be available in CWS-CARES once Pilot begins?
A: Yes, all statewide forms developed by the state and identified as in-scope for CARES V1 will be available in CWS-CARES at the start of the Pilot phase. A detailed list of these statewide forms can be found in the CWS-CARES Forms Tracker, located in the CWS-CARES Forms Workgroup Teams Channel. If you’re not a member of this channel and need access to the document, please reach out to the CWDS CWS-CARES Forms Mailbox for support.
Q: Does Adobe Experience Manager (AEM) include skip logic capability?
A: Skip logic is achievable in AEM XDP using scripting. The user will see an in-line edit screen in CWS-CARES when they try to generate the document. However, skip logic cannot be achieved using a Word template only.
Q: Who will own and maintain the ERR00002 (Emergency Response Notice of Referral Disposition) form in CWS-CARES?
A: The ERR00002 (Emergency Response Notice of Referral Disposition - ERNRD) form is in development and will be ready for CWS-CARES V1. The Project will continue to maintain this form for the future.
Q: If the new ERR00002 form is developed, who will own and manage it going forward?
A: There is currently no form with that number on the CDSS website or in the CWS-CARES Forms Tracker. CDSS and the Project will develop a process to maintain all CDSS forms following Go-Live.
Q: The "wraparound" indicator is currently a special project code in CWS/CMS. What code or field will indicate wraparound services in CWS-CARES?
A: In CWS-CARES, wraparound services are captured as a service type within the "Case Management Services" category. A dedicated checkbox is also available to indicate wraparound services, consistent with how this information was captured in CWS/CMS.
Q: Will CDSS staff who are not currently fingerprinted need to be fingerprinted in order to handle case-specific CWS-CARES data?
A: All CDSS users who access case- or client-level information in CWS-CARES are required to be fingerprinted. State fiscal workers will have access to case- and client-level data through CWS-CARES financial management reports and will also need to be fingerprinted if they have not already been. In short: staff who have already been fingerprinted need take no further action; staff who have not been fingerprinted and will be given access will need to complete fingerprinting.
Q: Will CDSS or the Project provide updated confidentiality forms for CWS-CARES? The current forms reflect CWS/CMS.
A: Yes. The Project will provide updated confidentiality forms (such as the End User ID Application Form) for CWS-CARES. Once the CWS-CARES V1 permission sets are complete, the Project will release the official form.
Q: Would information stored in CWS-CARES be discoverable in court, and could an opposing attorney request information a county has stored about a parent or child?
A: Confidential attorney contacts are never discoverable. Anything other than that, ordered by the court, would have to be provided. There may be some redaction required on some of the documents. Some counties may have policy around not providing Police Reports to any party, even with a court order. Those must be obtained directly by the requestor.
Q: What will Probation departments be required to enter into CWS-CARES?
A: Probation will be entering the same data into CWS-CARES as they do in CWS/CMS.