Frequently Asked Questions
Interfaces
Q: Will converted documents from CWS/CMS to CWS-CARES be in the same format they were originally saved in, or will they be converted to a standard format?
A: Yes, documents converted from CWS/CMS to CWS-CARES will retain their original file formats. The conversion process preserves the document format as stored in CWS/CMS rather than converting documents into a standardized format.
Q: Are there any screens that require an image or document to be uploaded before a user can save and continue?
A: No. Within CWS-CARES, users are not required to upload images or documents in order to save or continue working on a record. Document uploads are only required within the document upload modules themselves; other screens and modules allow users to save records without attaching documents.
Q: Is DocuEdge single sign-on?
A: Yes. DocuEdge supports Single Sign-On (SSO) within CWS-CARES. DocuEdge functionality is accessed directly through the CWS-CARES interface, and users do not need to sign in separately to DocuEdge.
Q: For dedicated counties, will the CWS/CMS servers be removed from the premises after CWS-CARES V1 goes live?
A: For dedicated counties, servers located there will remain post-launch of CWS-CARES. These are the counties’ DHCP/File/Print/Utility servers used to access CWDS state resources and are separate from CWS/CMS application. At this time, there is no plan to remove these servers.
Q: For context, the Project has stated that CWS-CARES will no longer utilize CWS User IDs. CWS-CARES V1 provides access to Structured Decision Making (SDM) and Safe Measures applications within the application; however, V1 does not completely decommission those applications, so County Admins will still be required to Add/Modify/Terminate SDM and Safe Measures user accounts within those specific applications. Currently, SDM and Safe Measures require a CWS User ID to set up a user account in both applications. The question is: Will both of those applications (SDM/Safe Measures) be modified prior to the 10/2026 go-live so that the CWS User ID is no longer required for user accounts? Also, will County Admins still access SDM and Safe Measures externally for account management functions, or will we utilize the links within the CWS-CARES app? Regarding accounts being end-dated after 90 days of inactivity, will their account just need a password reset that the employee can initiate? And lastly, will their account be end-dated or frozen? If their account is end-dated, will a new account need to be established for that employee?
A: SDM/SafeMeasures will use user’s email address for access to these systems. We haven’t tested how admin or users will need to interact with SDM or SafeMeasures outside of CWS-CARES. The Project will provide an update to the counties after the functionality has been tested.
Regarding accounts being end-dated after 90 days of inactivity, users will need to contact County Admin to reenable account.
Accounts will not be enabled in Okta. Users will need to contact County Admin to reenable account. Data in CWS-CARES associated to the user will remain the same. The user’s supervisor is responsible for units of work associated to the user if account is disabled. Note: The account is only inactive not end dated. We only end date accounts when we are truly terminating access (fired, quit, retired, etc.).
Q: Will dedicated counties be allowed to access CWS-CARES on county computers as well as state computers?
A: Dedicated County Users will be expected to access CWS-CARES using their dedicated county machines (supported by CWDS), similar to how they currently access CWS/CMS. Non-CWDS-supported county machines will not be allowed to access CWS-CARES. Users with specialized access needs (as seen in CWS/CMS) may be assigned SCBS-Citrix access based on specific business requirements.
Q: Will text boxes in CWS-CARES have the capability for AutoText?
A: From our understanding, AutoText is a feature that allows you to store and quickly reuse blocks of text. This feature is not included in CWS-CARES Version 1. Counties could still use Microsoft Word and then copy and paste the narratives into CWS-CARES if they wanted to.A: From our understanding, AutoText is a feature that allows you to store and quickly reuse blocks of text. This feature is not included in CWS-CARES Version 1.
Counties could still use Microsoft Word and then copy and paste the narratives into CWS-CARES if they wanted to.
Q: When will the Project begin to accept requests for APIs? Pre-or post-go-live, or is that not known yet?
A: At this time, the Project is not accepting requests for APIs, and there is no plan to provide or accept new API requests before the CWS-CARES V1 go-live.
The Project is still defining the long-term API strategy and continuing to work with counties to understand use cases and business needs. As this strategy becomes clearer, the Project will share updates and outline the process for how and when counties may submit API-related requests in the future.
We will keep counties informed as soon as more information and timelines are available.
Q: Will Outlook be included with CWS-CARES environment? Will it be integrated into CWS-CARES or will counties need to use Outlook Web version for email?
A: There are no plans or requirements to integrate Outlook with CWS-CARES. Therefore, it will not be included. Counties will continue their current processes for using Outlook.
Q: Will CWS-CARES allow for third-party integration with some type of Artificial Intelligence (AI) capabilities?
A: No, there are currently no plans or requirements for CWS-CARES to integrate with AI capabilities.