Frequently Asked Questions
Q: Will Financial Management Funding Assistance Payments and Prevention Services functionality be included in CARES V1?
A: Yes. In CARES V1, Financial Management Funding Assistance Payments and Prevention Services will be specifically included for prevention services and administrative costs including foster care candidacy determinations.
Q: Will Bureau of Criminal Information and Analysis (BCIA) forms be automatically created and stored in Child Welfare Services-CA Automated Response and Engagement System (CWS-CARES) once generated?
A: Yes. BCIA forms will be automatically created and stored upon approval of specified allegation substantiations.
Q: Will online mandated reporting be a feature of the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) V1?
A: Currently, there is no plan to incorporate online mandated reporting as a feature of CWS-CARES V1.
Q: Can Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) information auto-populate in Adobe Experience Manager and then be stored in CWS-CARES?
A: Yes. Assuming system data mappings are defined in the user stories before document templates are developed and templates are being integrated with the new CARES system.
Q: Will forms mapping be required or are forms created using mapped fields identified in Child Welfare Services-California Automated Response and Engagement System (CWS-CARES)?
A: Yes. Data mappings are expected to be defined in the user stories for template development and integration to begin.
Q: Will external partners such as Child and Adolescent Needs and Strengths Assessment (CANS) providers and education personnel have access to Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) V1?
A: For Child Welfare Systems-California Automated Response and Engagement System (CWS-CARES) V1, the only planned external access will be for Resources Family Approval (RFA) and Family First Prevention Services Act (FFPSA) providers.
Q: For onboarding and training new staff, does the California Department of Social Services (CDSS) have existing Policy Documentation and Training materials that counties can leverage for trainings?
A: For Child Welfare Services/Case Management System (CWS/CMS) training, Counties can utilize their Regional Training Academy (RTA) for various on-boarding training materials. In addition, the State shares policies and guidance to Counties and Tribes via Division 31 Regulations and current All County Letters (ACLs) and All County Information Notices (ACINs).
Q: Will the screening number be carried through the life of a case record?
A: The screening number will remain the same (for the screening) throughout the life cycle of a child’s involvement with the child welfare system. Should the screening advance to an investigation and/or a case, the investigation and case numbers would be different. CWS-CARES V1 will maintain the history of all “units of work,” including screening, investigations, child welfare cases, court cases and eligibility files, associated with a given person.
Q: Will Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) be able to accept Suspected Child Abuse Reports (SCARs) electronically?
A: Electronic submissions of Suspected Child Abuse Reports (SCARs) is currently out of scope for CWS-CARES V1.
Q: Will the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) have a "talk-to-text" feature?
A: A “talk-to-text” feature is currently out of scope for CWS-CARES V1.