Frequently Asked Questions

Q: What is the role of county for data conversion activities such as one-to-one mapping from the Child Welfare Services/Case Management System (CWS/CMS) to the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES).

A: Counties and Tribes will participate in data conversion activities in three ways:

  • Counties in the CWS-CARES Org Data Conversion Workgroup assist in validating field mappings of data elements and list of values mappings for data that will be converted from the CWS/CMS to CWS-CARES and provide county specific usages of fields and data in the system. 
  • Counties and Tribes also participate in the Data Quality Workgroup assisting with data cleanup efforts in the CWS/CMS, which helps ensure high quality data is converted. 
  • Core constituent counties participate in validating data that has been converted from the CWS/CMS to CWS-CARES. 
Mapping is done by the CWS-CARES conversion team so counties will not be asked to do one-to-one mapping from CWS/CMS to CWS-CARES. However, the project office is expecting participating counties to review the mappings from a county’s business and data practices’ point of view.

Q: Can Counties upload Criminal Offender Record Information (CORI) and background check information into resource family approvals (RFAs)?

A: Counties can upload Criminal Offender Record Information (CORI) in Child Welfare System-California Automated Response and Engagement System (CWS-CARES). Documenting background checks is a core functionality of resource family approval (RFA) that allows for each individual required to have background checks, be documented, and cleared. CWS-CARES can record background checks.

Q: Will counties receive the daily data download with raw data from Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) as they do for CWS-CMS rather than through a Snowflake application program interface (API)?

A: CWS-CARES will provide a similar mechanism for counties to continue to receive daily data downloads as they do today from CWS/CMS. CWS-CARES data is replicated from the production Salesforce system to Snowflake that is the data source for extracts and reporting. CWS-CARES will provide organizations with additional detail on the CWS-CARES’ data extract capabilities.

Q: Will Dedicated and Co-existent infrastructures still be an option for Child Welfare Services-California Automated Response and Engagement System (CWS-CARES)?

A: The project will continue to support the current Dedicated and Co-existent models with CARES to avoid any disruption to counties. The project will continue to review and document the impact of both models, and any new information will be shared as it becomes available.

Q: Can workers submit a referral to their supervisor without completing the structured decision making (SDM) tool?

A: Currently, no. Workers need to complete the SDM tool before submitting a referral to their supervisor.

Q: Will there be a need for data upload and download via secure file transfer platform (SFTP)?

A: Data will be available for upload and download. The specific technical capabilities for upload and download, such as SFTP, are under review and will be shared with counties soon. Child Welfare Services-California Automated Response Engagement System (CWS-CARES) users will have the ability to upload and download documents and associate them to CWS-CARES entities such as Case or Person.

Q: What training approach will be provided for Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) and California Statewide Automated Welfare System (CalSAWS) external users such as service providers?

A: CWS-CARES will provide training for the CWS-CARES system using a hybrid training approach. The CWS-CARES V1 hybrid training approach supports the delivery of training to all 121 Implementation Organizations (Orgs). In alignment with the County Welfare Directors Association (CWDA), Tribal Consultation, and the CARES project, this hybrid approach facilitates a partnership across the Regional Training Academies, Juvenile Probation, Organizations, and the CARES project training team to deliver training statewide. CalSAWS will provide training for the changes in CalSAWS for external users.

Q: Will Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) serve as the primary payment administration system, or will payments continue to be administered through county-level systems?

A: Payments will continue to be administered through county-level systems.

Q: Will Financial Management Funding Assistance Payments and Prevention Services functionality be included in CARES V1?

A: Yes. In CARES V1, Financial Management Funding Assistance Payments and Prevention Services will be specifically included for prevention services and administrative costs including foster care candidacy determinations.

Q: Will Bureau of Criminal Information and Analysis (BCIA) forms be automatically created and stored in Child Welfare Services-CA Automated Response and Engagement System (CWS-CARES) once generated?

A: Yes. BCIA forms will be automatically created and stored upon approval of specified allegation substantiations.