CWS-CARES Public Library

Navigating Change Together: Support and Collaboration Across the Regions​

Friday, 28 Jun 2024
To ease the transition from CWS/CMS to CARES, the Implementation Team continues to partner with Organizational Change Management Coordinators and Organizational Change Management Advisory Workgroup Representatives from the counties.​

Organizational Change Management (OCM) Coordinators​

Each county has a designated Organizational Change Management (OCM) Coordinator that supports their county by:​

  • Sharing information about CARES with their teams.​

  • Tailoring communications and other CARES work products to be relevant to their county's individual needs.​

  • Strengthening feedback loops within their organization and providing insight about their team's experience throughout this transition.​

In spring 2024, OCM Coordinators and other representatives from each county were invited to attend a two-day OCM Training to equip them with the tools and skills needed to support their teams.​

  • Agenda: Training participants learned basic principles of OCM, discussed common challenges that arise during change, and identified strategies for addressing challenges.​

  • Knowledge sharing: The training sessions provided an opportunity for participants from different counties to share their experiences with change and exchange lessons learned and best practices.​

  • Resources: Participants also received a toolkit of information to help them start communicating and building awareness about CARES within their organizations.​


Organizational Change Management (OCM) Advisory Workgroup Representatives​

In Fall 2023, select representatives from each region were also identified by their Regional Chairs to engage in OCM through the OCM Advisory Workgroup.​

  • Monthly meetings give representatives the chance to provide ongoing guidance and oversight into the activities and communications developed for CARES end users and other stakeholders.​

  • Workgroup participants provide input on OCM work products and serve as an open channel of communication and feedback.​

  • They also help to understand and speak to ongoing change management risks and issues that may affect the end-user adoption of CARES as V1 is developed and implemented.​

As the CARES project progresses, OCM Coordinators and OCM Advisory Workgroup representatives will have additional opportunities to participate in OCM activities.​ 

Originally published in the CWS-CARES Explorer.

Teams and Roles