CWS-CARES Public Library

Resource Spotlight: CWS-CARES Support Model Fact Sheet

Monday, 31 Aug 2026
The CWS-CARES Support Model Fact Sheet brings key support resources and contacts together in one place, making it easier for Organization staff to find the help they need.

The fact sheet includes:
  • Production Simulation support: Regional mailboxes, daily office hours, support clinics, and steps to take before reporting an issue
  • Issue resolution process: A diagram showing how questions and issues move from users to local support teams and, when needed, to the Project team
  • Additional CWS-CARES support: Contacts, office hours, and related environments for Implementation, OCM, Training, Forms, Data Conversion, External Systems, and Interfaces
  • Resources: Links to updates, portals, FAQs, and meeting materials
Originally published in the CWS-CARES Explorer.
Service Areas and Milestones