CWS-CARES Public Library

Below are key OCM resources available on the Implementation Portal to support planning and adoption. One newly added, and others refreshed monthly.

Resource #1: Leadership Toolkit

• Description: A collection of leadership-focused guidance for supporting staff during the CWS-CARES transition, including action steps, talking points, team check-ins, strategies for managing resistance, and tips for sustaining change after go-live.
• Organization Recommendation: Use the toolkit to align leadership messaging across departments and to provide consistent guidance to staff.
• OCM Tip: Staff rely on their leaders for clarity and reassurance. Reinforce what is changing and whyduring regular meetings to help them feel more prepared.

Resource #2: Change Impacts and Key Legacy Terminology Crosswalk

• Description: A set of change impact summaries and terminology updates clarifying what is different in CWS-CARES and how CWS/CMS terms have evolved. These resources are reviewed and updated monthly.
• Organization Recommendation: Review the Implementation Portal monthly to check for updates to these two files. Discuss change impacts and terminology during team meetings to help staff understand how upcoming changes will affect daily tasks.
• OCM Tip: Revisit terminology and changes often. People usually need to hear information several times before they become familiar, so consider using the crosswalk during huddles or highlighting changes with training.

Originally published in the CWS-CARES Explorer.