Welcome to Learning on Demand
Quick Guides and Reference Materials
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Quick Guides
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Additional Hearings
- Additional Hearings - View Discovery Request - Updated 06.17.2026
- Additional Hearings - Court Hearing Datet - Updated 06.17.2026
- Additional Hearings - Create a 366.26 Hearing - Updated 06.17.2026
- Additional Hearings - Create New Discovery Distribution - Updated 06.17.2026
- Additional Hearings - Create New Discovery Request - Updated 06.17.2026
- Additional Hearings - Ex Parte Request - Updated 06.17.2026
- Additional Hearings - Hearing Report Preparation - Updated 06.17.2026
- Additional Hearings - Other Courts Documentation - Updated 06.17.2026
- Additional Hearings - Request Case Plan Compliance Hearing - Updated 06.17.2026
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Admin Console
- Admin Console - Activate Unit Inbox and Add Inbox Member - Updated 05.14.2026
- Admin Console - Add Assignment Desk, Office Staff and Activate - Updated 05.14.2026
- Admin Console - Add Worker Details in CWS-CARES - Updated 05.15.2026
- Admin Console - Add Worker Education in CWS-CARES - Updated 05.13.2026
- Admin Console - Add Worker Skills in CWS-CARES - Updated 05.13.2026
- Admin Console - Admin Console-Office Search - Updated 05.22.2026
- Admin Console - Bulk Assignment from Assignment Desk to Caseload - Updated 06.18.2026
- Admin Console - Bulk Assignment from Caseload to Caseload Updated - 06.18.2026
- Admin Console - Caseload Summary Search - Updated 09.01.2026
- Admin Console - Caseload Transfer - Updated 05.15.2026
- Admin Console - Close a Unit - Updated 05.18.2026
- Admin Console - Close an Office - Updated 05.18.2026
- Admin Console - Create a Caseload - Updated 05.15.2026
- Admin Console - Create a New Office - Updated 06.18.2026
- Admin Console - Create a New Unit - Updated 06.18.2026
- Admin Console - Create a New User in Okta - Updated 05.15.2026
- Admin Console - Deactivate Okta Profile - Updated 05.13.2026
- Admin Console - Edit a User Profile in Okta - Updated 06.17.2026
- Admin Console - Inactivate Assignment Desk - Updated 05.21.2026
- Admin Console - Inactivate Caseload - Updated 05.15.2026
- Admin Console - Inactivate Office - Updated 05.21.2026
- Admin Console - Inactivate Unit Staff, Unit and Inbox - Updated 06.19.2026
- Admin Console - Navigate to Okta and CWS-CARES Dashboards - Updated 05.18.2026
- Admin Console - Navigate to the Admin Homepage in CWS-CARES - Updated 06.17.2026
- Admin Console - New Permission Details - Updated 09.09.2026
- Admin Console - Override Access Descriptions - Updated 06.04.2026
- Admin Console - Reset User Password in Okta - Updated 06.17.2026
- Admin Console - View Unit - Updated 06.19.2026
- Admin Console - View Worker Change Log in CWS-CARES - Updated 05.13.2026
- Admin Console - Worker Management in Okta - Updated 06.17.2026
- Admin Console - Worker Permission Mapping Overview
- Admin Console - Worker Permissions
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Adoptions
- Adoptions - Review and Submit a System Created Adoptions Services Request - Updated 07.02.2026
- Adoptions - Approve Adoption Services and Create Case - Updated 06.25.2026
- Adoptions - Case Page Overview - Updated 06.11.2026
- Adoptions - Create Adoptions Service Request - Updated 07.02.2026
- Adoptions - Supervisor Home Page Overview - Updated 07.14.2026
- Adoptions - Worker Home Page Overview - Updated 07.01.2026
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Case Management
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Create A Case
- Case Management - Add Service Component - Updated 06.10.2026
- Case Management - Create a Case - Updated 06.10.2026
- Case Management - Health Records - Updated 09.09.2026
- Case Management - Notification of Approval - Updated 06.10.2026
- Case Management - Recall a Submitted Case - Updated 06.12.2026
- Case Management - Submit Case for Approval - Updated 06.12.2026
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Intro to Case Management Engagement
- Case Management - Case Management Worker Home Page - Updated 06.09.2026
- Case Management - Current Case Assignments - Updated 06.08.2026
- Case Management - Notification of New Case Assignment - Updated 06.16.2026
- Case Management - View History and Associate Cases - Updated 06.12.2026
- Case Management - View Summary Page - Updated 06.16.2026
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Supervisor Review & Approval
- Case Management - Approve, Reject, Reassign or Recall - Updated 05.11.2026
- Case Management - Case Management Supervisor Home Page - Updated 06.10.2026
- Case Management - Change Primary Assignment - Updated 06.11.2026
- Case Management - Current Case Assignments - Updated 06.11.2026
- Case Management - Notification of New Case for Assignment - Updated 06.11.2026
- Case Management - Pending Approval - Updated 06.11.2026
- Case Management - Secondary Assignment - Updated 06.11.2026
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Case Plans
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Safety Plan
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Court Hearing Framework
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Court Detention Hearing Framework
- Detention Hearing Framework - Add Participants to a Hearing - Updated May 2026
- Detention Hearing Framework - Add Participants to a Petition - Updated May 2026
- Detention Hearing Framework - Create a Petition - Updated May 2026
- Detention Hearing Framework - Create Detention Hearing Court Report - Updated May 2026
- Detention Hearing Framework - Create Notice - Updated May 2026
- Detention Hearing Framework - Create Petition Allegations- Updated May 2026
- Detention Hearing Framework - Create the Detention Hearing - Updated May 2026
- Detention Hearing Framework - Document Notice Distribution - Updated May 2026
- Detention Hearing Framework - Download the Court Report - Updated May 2026
- Detention Hearing Framework - Edit the Petition - Updated May 2026
- Detention Hearing Framework - Generate Additional Petition Documents - Updated May 2026
- Detention Hearing Framework - Generate JV 410 Findings and Orders - Updated May 2026
- Detention Hearing Framework - Generate Notice Documents - Updated May 2026
- Detention Hearing Framework - Generate the Court Report - Updated May 2026
- Detention Hearing Framework - Generate the Juvenile Dependency Petition - Updated May 2026
- Detention Hearing Framework - Redact a Document - Updated June 2026
- Detention Hearing Framework - Submit Court Report for Supervisor Review and Approval - Updated May 2026
- Detention Hearing Framework - Submit Petition for Review and Approval- Updated May 2026
- Detention Hearing Framework - View Redacted Document - Updated May 2026
- Detention Hearing Framework - WIC 342 Subsequent Petition - Updated May 2026
- Detention Hearing Framework - WIC 387 Supplemental Petition - Updated May 2026
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Process Court Hearings
- Process Court Hearings - Add Court Case Information to the Current Court Record - Updated May 2026
- Process Court Hearings - Associate Assign Attorneys - Updated May 2026
- Process Court Hearings - Close Court Case - Updated May 2026
- Process Court Hearings - Create Next Hearing - Updated May 2026
- Process Court Hearings - Document Court Officer Notes - Updated May 2026
- Process Court Hearings - Generate Court Officer Notes Document - Updated May 2026
- Process Court Hearings - JNET (San Bernardino Only - Updated May 2026)
- Process Court Hearings - Link Hearings to a Petition - Updated May 2026
- Process Court Hearings - Update Hearing Status - Updated May 2026
- Process Court Hearings - Upload Court Minute Orders - Updated May 2026
- Process Court Hearings – Record Court Minute Orders in CWS-CARES - Updated May 2026
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Foundational
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Addresses
- Addresses - Add a Person Address - Updated 05.08.2026
- Addresses - Add a Person's Phone Number - Updated 05.07.2026
- Addresses - Add and Validate an Address in Screening - Updated 05.08.2026
- Addresses - View All Associated Addresses in the Referral - Updated 05.08.2026
- Addresses - View and Edit a Person's Address - Updated 05.08.2026
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CM Engagement for Family Transfer Request
- CM Engagement for Family Transfer Request - Family Transfer Request Program Guidance - Updated 06.01.2026
- CM Engagement for Family Transfer Request - Family Transfer Request with Family Transfer Summary - Updated 06.01.2026
- CM Engagement for Family Transfer Request - Family Transfer Request without Family Transfer Summary - Updated 06.09.2026
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Contact Log & Tribal Inquiries
- Contact Log & Tribal Inquiries - Create a Contact Log Summary - Updated 06.03.2026
- Contact Log & Tribal Inquiries - Create a New Contact Note for Tribal Inquiry & Collaboration (Case) - Updated 05.08.2026
- Contact Log & Tribal Inquiries - Create a New Contact Note - Updated 05.08.2026
- Contact Log & Tribal Inquiries - Create a New Tribal Inquiry (Screening or Referral) - Updated 06.03.2026
- Contact Log & Tribal Inquiries - Create an-Addendum - Updated 06.08.2026
- Contact Log & Tribal Inquiries - View-Edit Contact Logs - Updated 05.08.2026
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Documents
- Documents - Edit or Delete Documents - Updated 06.05.2026
- Documents - eSign Documents - Updated 06.08.2026
- Documents - Generate Documents - Updated 06.08.2026
- Documents - Manage Documents - Updated 05.06.2026
- Documents - Merge Documents - Updated 05.07.2026
- Documents - Redact Documents - Updated 05.08.2026
- Documents - View Documents - Updated 06.22.2026
- Documents - View Redacted Documents - Updated 05.08.2026
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Fact Sheets
- Fact Sheets - CWS-CARES and Data Exchange Fact Sheet
- Fact Sheets - CWS-CARES Search Functionality Fact Sheet
- Fact Sheets - CWS-CARES Support Model Fact Sheet
- Fact Sheets - RFA and FFPSA Support Fact Sheet
- Fact Sheets - Forms in CWS-CARES - Guidance and Recommendations
- Fact Sheets - Introduction to Forms Conversion and Validation in CWS-CARES
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Persons
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Manage Persons
- Manage Person - Documents - Updated 05.18.2026
- Manage Person - Abandoned Baby Information - Updated 05.18.2026
- Manage Person - Addresses - Updated 05.06.2026
- Manage Person - Aid Codes - Updated 05.18.2026
- Manage Person - Background Checks - Updated 10.06.2026
- Manage Person - Beahvioral Emotional Social Health - Updated 05.19.2026
- Manage Person - Cohabitation - Updated 05.18.2026
- Manage Person - Court Cases - Updated 05.18.2026
- Manage Person - Court Work Items - Updated 05.18.2026
- Manage Person - Credit Report History - Updated 05.18.2026
- Manage Person - Domestic Partnerships - Updated 05.18.2026
- Manage Person - Education Decisions - Updated 05.19.2026
- Manage Person - Gang Affiliations - Updated 05.18.2026
- Manage Person - Health Insurance - Updated 05.19.2026
- Manage Person - Health Summary - Updated 05.18.2026
- Manage Person - Identification Applications - Updated 05.18.2026
- Manage Person - Identifications - Updated 05.18.2026
- Manage Person - Justice System Interactions - Updated 05.18.2026
- Manage Person - Manage Persons - Person Summary Profile - Updated 05.04.2026
- Manage Person - Marriage - Updated 05.18.2026
- Manage Person - Other Names - Updated 05.04.2026
- Manage Person - Parentage - Updated 05.18.2026
- Manage Person - Phone Numbers - Updated 05.06.2026
- Manage Person - Physical Descriptions - Updated 08.13.2026
- Manage Person - Physical Health - Updated 05.19.2026
- Manage Person - Placement-Information - Updated 08.13.2026
- Manage Person - Post Secondary Education Support Person - Updated 05.19.2026
- Manage Person - Prior Adoptions and Guardianships - Updated 05.18.2026
- Manage Person - Reclaim Baby - Updated 05.18.2026
- Manage Person - Related Units of Work - Updated 05.06.2026
- Manage Person - Relationships - Updated 05.18.2026
- Manage Person - Restraining Information - Updated 05.18.2026
- Manage Person - Safely Surrendered Baby Forms - Updated 05.18.2026
- Manage Person - School Enrollment - Updated 05.19.2026
- Manage Person - School of Origin - Updated 05.19.2026
- Manage Person - Social Media Accounts - Updated 08.13.2026
- Manage Person - Special Immigrant Juvenile Status - Updated 05.18.2026
- Manage Person - Tribal Information - Updated 05.18.2026
- Manage Person - Vital Records - Updated 05.19.2026
- Person(s) - Add a new Core Participant Record - Updated 05.08.2026
- Person(s) - Add a new Other Participant-Collateral - Updated 05.11.2026
- Person(s) - Add a new Other Participant-Support Participant - Updated 05.08.2026
- Person(s) - Delete Person Record in Screening - Updated 05.08.2026
- Person(s) - Manage Core Participant Record - Updated 06.18.2026
- Person(s) - Manage Other Participant Record - Updated 06.18.2026
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Investigations
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Investigations Engagement & Determination
- Investigations Engagement & Determination - Add Allegations - Updated 05.29.2026
- Investigations Engagement & Determination - Allegations & Referral Information - Updated 08.13.2026
- Investigations Engagement & Determination - Cancel an In-Home Safety Assessment - Updated 06.17.2026
- Investigations Engagement & Determination - Cancel Risk Assessment - Updated 05.29.2026
- Investigations Engagement & Determination - Complete Risk Assessment - Updated 05.29.2026
- Investigations Engagement & Determination - Contact Notes & Tribal Inquiries - Updated 05.29.2026
- Investigations Engagement & Determination - Create an In-Home Safety Assessment - Updated 05.29.2026
- Investigations Engagement & Determination - Document Preparation for Interview - Updated 05.29.2026
- Investigations Engagement & Determination - Edit Allegations - Updated 05.29.2026
- Investigations Engagement & Determination - Family Information - Updated 05.29.2026
- Investigations Engagement & Determination - Receive Assigned Referral - Updated 05.29.2026
- Investigations Engagement & Determination - Record Allegation Conclusion and Rationale - Updated 05.29.2026
- Investigations Engagement & Determination - Review Allegations and Referral Information - Updated 05.29.2026
- Investigations Engagement & Determination - Review an In-Home Safety Assessment - Updated 05.29.2026
- Investigations Engagement & Determination - Rneview Contacts Documented in Screening - Updated 05.29.2026
- Investigations Engagement & Determination - Review Location of Child(ren) - Updated 05.29.2026
- Investigations Engagement & Determination - Review Risk Assessment - Updated 05.29.2026
- Investigations Engagement & Determination - Review Screening Decision Rationale from Structured Decision Making - Updated 06.22.2026
- Investigations Engagement & Determination - Review Screening Details - Updated 05.29.2026
- Investigations Engagement & Determination - Review the SCAR Generated in Screening - Updated 05.29.2026
- Investigations Engagement & Determination - SDM Congregate Care Safety Assessment - Updated 06.12.2026
- Investigations Engagement & Determination - SDM Substitute Care Provider Safety Assessment - Updated 06.12.2026
- Investigations Engagement & Determination - View In-Home Safety Assessment Report - Updated 06.19.2026
- Investigations Engagement & Determination - View the Emergency Response Referral - Updated 05.29.2026
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Investigations Engagement and Determination Supervisor
- Investigations Engagement and Determination Supervisor - Approve Referral - Updated 06.05.2026
- Investigations Engagement and Determination Supervisor - Approve SDM Assessments - Updated 06.26.2026
- Investigations Engagement and Determination Supervisor - Find and Review a Referral - Updated 06.05.2026
- Investigations Engagement and Determination Supervisor - Investigations Supervisor Program Guidance - Updated 05.29.2026
- Investigations Engagement and Determination Supervisor - Navigating the Investigations Supervisor Home Page - Updated 06.25.2026
- Investigations Engagement and Determination Supervisor - Promote Referral to a Case - Updated 06.05.2026
- Investigations Engagement and Determination Supervisor - Reassign Approval Request - Updated 06.05.2026
- Investigations Engagement and Determination Supervisor - Request Modifications - Updated 06.05.2026
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Investigations Fatality & Near Fatality
- Investigations Fatality & Near Fatality - Agency Final Determination - Updated 05.21.2026
- Investigations Fatality & Near Fatality - Generate SOC 826 - Updated 05.21.2026
- Investigations Fatality & Near Fatality - Incident Follow Up for Near Fatality - Updated 06.05.2026
- Investigations Fatality & Near Fatality - Record Fatality-Near Fatality Information - Updated 05.21.2026
- Investigations Fatality & Near Fatality - View & Download the SOC 826 - Updated 05.21.2026
- Investigations Fatality & Near Fatality - View Health Information – Fatality or Near Fatality Status - Updated 05.21.2026
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Investigations Safely Surrendered Baby
- Investigations Safely Surrendered Baby - Initiate Reclaiming of a Safely Surrendered Baby - Updated 06.01.2026
- Investigations Safely Surrendered Baby - Safely Surrendered Baby Program Guidance - Updated 05.29.2026
- Investigations Safely Surrendered Baby - Update Safely Surrendered Baby Information - Updated 06.01.2026
- Investigations Safely Surrendered Baby - View Safely Surrendered Baby Bracelet Information - Updated 06.25.2026
- Investigations Safely Surrendered Baby - View Safely Surrendered Baby Information - Updated 06.01.2026
- Investigations Safely Surrendered Baby - View the SOC-880 - Updated 05.29.2026
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Placement
- Foster Care Placement Fact Sheet
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Alternative Care Settings
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ICPC Outgoing
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Maintain Placement
- Maintain Placement - Add Placement Stability Contact - Updated 06.17.2026
- Maintain Placement - Create 14 Day Reminder-Task - Updated 05.27.2026
- Maintain Placement - Create New 14 Day Notice Exemption - Updated 06.10.2026
- Maintain Placement - Create New 14 Day Notice - Updated 05.27.2026
- Maintain Placement - Create New Placement Preservation Strategy - Updated 05.28.2026
- Maintain Placement - End Child Location Placement - Updated 05.28.2026
- Maintain Placement - Record New Planned Absence - Updated 06.10.2026
- Maintain Placement - Record New Unplanned Absence - Updated 06.10.2026
- Maintain Placement - Update Placement Stability Contact - Updated 05.27.2026
- Maintain Placement - Upload Placement Preservation Strategy Document - Updated 06.10.2026 t
- Maintain Placement - View and Edit Absence - Updated 06.10.2026
- Maintain Placement - View and Edit Placement Preservation Strategy - Updated 05.27.2026
- Maintain Placement - View Placement Stability - Updated 05.27.2026
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Resource Management Directory
- Placement - Resource Management Directory - Add a New Service Provider - Updated 06.03.2026
- Placement - Resource Management Directory - Add Contact Information - Updated 06.01.2026
- Placement - Resource Management Directory - Add New Organization Address - Updated 06.01.2026
- Placement - Resource Management Directory - Add New Organization Location - Updated 06.01.2026
- Placement - Resource Management Directory - Add Service Provider Location - Updated 06.03.2026
- Placement - Resource Management Directory - Add Service Provider Persons - Updated 06.03.2026
- Placement - Resource Management Directory - Add Service Provider Specializations - Updated 06.04.2026
- Placement - Resource Management Directory - Outcomes & Fidelity Measures - Updated 06.04.2026
- Placement - Resource Management Directory - Portal Users - Updated 06.09.2026
- Placement - Resource Management Directory - Review CDSS Homepage - Updated 05.29.2026
- Placement - Resource Management Directory - Search and Add a New Organization - Updated 05.29.2026
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STRTP
- Placement - STRTP - Add a New Child Location Record - Updated 06.30.2026
- Placement - STRTP - Case Management Requirements - Updated 07.20.2026
- Placement - STRTP - Create a New Contact with a STRTP Placement - Updated 06.29.2026
- Placement - STRTP - Review Placement Option Details - Updated 06.29.2026
- Placement - STRTP - Search and Associate STRTP Placement Options - Updated 06.26.2026
- Placement - STRTP - STRTP Generate SOC 154C Document - Updated 07.01.2026
- Placement - STRTP - Update STRTP Placement Decision - Updated 06.30.2026
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Supervised Independent Living
- Placement - Supervised Independent Living - Case Management Requirements - Updated 06.11.2026
- Placement - Supervised Independent Living - Create Supervised Independent Living Placement Child Location - Updated 06.23.2026
- Placement - Supervised Independent Living - Generate 157A and 157B Documents - Updated 06.19.2026
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Transitional Housing Program
- Placement - Transitional Housing Program - Case Management Requirements - Updated 07.02.2026
- Placement - Transitional Housing Program - Generate SOC 152 Document - Updated 07.06.2026
- Placement - Transitional Housing Program - Search for and Add a New Child Location - Updated 07.03.2026
- Placement - Transitional Housing Program - Upload the SOC 152C Document - Updated 07.06.2026
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Screening
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Abuse & Neglect
- Screening - Abuse & Neglect - Add Allegations - Updated 06.15.2026
- Screening - Abuse & Neglect - Call Back Attempts - Updated 06.15.2026s
- Screening - Abuse & Neglect - Contact Log Tribal - Updated 06.15.2026
- Screening - Abuse & Neglect - Create a Screening and Complete Initial Page - Updated 06.15.2026
- Screening - Abuse & Neglect - Create and Send Cross Reports - Updated 06.15.2026
- Screening - Abuse & Neglect - Create Screening Persons & Associate - Updated 06.15.2026
- Screening - Abuse & Neglect - Person Relationships - Updated 06.15.2026
- Screening - Abuse & Neglect - Safety Alert Information - Updated 06.15.2026
- Screening - Abuse & Neglect - Screening Address - Updated 06.15.2026
- Screening - Abuse & Neglect - SDM Hotline Assessment - Updated 06.15.2026
- Screening - Abuse & Neglect - Worker Submission - Updated 06.15.2026
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Community Resources
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Prevention Service Request
- Screening - Prevention Service Request - Add Persons Involved - Updated 06.24.2026
- Screening - Prevention Service Request - Create a Prevention Service Request - Updated 06.24.2026
- Screening - Prevention Service Request - Create a Prevention Services Request Screening - Updated 06.24.2026
- Screening - Prevention Service Request - Delete a Prevention Services Request - Updated 06.24.2026
- Screening - Prevention Service Request - Record Release of Information (ROI) - Updated 06.24.2026
- Screening - Prevention Service Request - Submit Prevention Services Request for Approval - Updated 06.24.2026
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Safely Surrendered Baby
- Screening - Safely Surrendered Baby - Create Safely Surrendered Baby (SSB) Screening - Updated 05.13.2026
- Screening - Safely Surrendered Baby - Enter Safely Surrendered Baby Information - Updated 05.13.2026
- Screening - Safely Surrendered Baby - Enter Screening Person - Updated 05.13.2026
- Screening - Safely Surrendered Baby - Generate Emergency Response Referral Document (ERRD) - Updated 05.14.2026
- Screening - Safely Surrendered Baby - Manage SSB Documents - Updated 05.15.2026
- Screening - Safely Surrendered Baby - Screening Address - Updated 05.13.2026
- Screening - Safely Surrendered Baby - Screening Allegation - Updated 05.13.2026
- Screening - Safely Surrendered Baby - Submit Screening for Approval - Updated 05.14.2026
- Screening - Safely Surrendered Baby - Tribal Inquiry and Collaboration - Updated 05.15.2026
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Supervisor Review & Promotion
- Screening - Supervisor Review and Promotion - Approve a Screening - Updated 06.04.2026
- Screening - Supervisor Review and Promotion - Approve SDM Hotline Assessment - Updated 06.04.2026
- Screening - Supervisor Review and Promotion - Find and Review Screening - Updated 06.04.2026
- Screening - Supervisor Review and Promotion - Navigate Hotline Supervisor Home Page - Updated 06.09.2026
- Screening - Supervisor Review and Promotion - Promote Screening to Investigative Referral - Updated 06.04.2026
- Screening - Supervisor Review and Promotion - Reassign Approval Request - Updated 06.04.2026
- Screening - Supervisor Review and Promotion - Request Modifications of a Screening - Updated 06.04.2026
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Warrants
- Warrants - Close a Warrant - Updated 05.20.2026
- Warrants - Create a Warrant - Updated 05.20.2026
- Warrants - Document a Warrant Outcome - Updated 05.20.2026
- Warrants - Generate a Warrant Document - Updated 05.20.2026
- Warrants - Serve a Warrant - Updated 05.20.2026
- Warrants - Submit for Approval - Updated 05.20.2026
- Warrants - View a Warrant - Updated 05.20.2026
- Warrants - Document a Warrant Ruling - Updated 05.20.2026
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Zipped QGs