Welcome to Learning on Demand

Supplemental Training

Micro Learning Videos

Micro Learning Videos consist of Short, on-demand “tips and tricks” videos focused on common questions and training needs.

Micro Learning Topics will include: 
  • Reports - Review how to navigate and access reports in Salesforce and give an example of some reports available by service area. This will not include Tableau. 
  • Training Resource Overview - Provide an overview of the various training resources that are available and how to access them. 
  • Printing Contact Logs - Demo the process of generating a printable report of case notes / contact logs in CWS-CARES.  
  • Navigation Tips & Tricks - Review basic navigation shortcuts and tabs in CWS-CARES.  
  • Merging Documents - Merging and editing documents within CWS-CARES  Uploading and Generating Documents - Uploading outside files. Generating documents within CWS-CARES. 
  • Creating and Routing a Referral - Demo the process of recording a reported abuse or neglect allegation, completing the screening decision, and sending it for supervisor approval in CWS-CARES. 
  • CARES / CalSAWS – What connects - Review the connectivity and exchange of data between CWS-CARES and CalSAWS. 
  • RFA Portal - Demo the process of submitting applications, documents, and records for RFA staff review via the RFA Portal. 
  • ICWA - Demo the process to document tribal affiliation inquiries and notices in CWS-CARES.    
  • Core Participants and Other Participants - Demo the features of capturing core and other participants within a case and their role in CWS-CARES.
  • eSign - Demo the process of signing case documents using the eSign feature in CWS-CARES.
  • Admin Console - Bulk Assignment from Assignment Desk to Caseload - Demo the process of completing a Bulk Assignment from Assignment Desk to Caseload in CWS-CARES.
  • Admin Console - Bulk Assignment from Caseload to Caseload - Demo the process of completing a Bulk Assignment from Caseload to Caseload in CWS-CARES.
  • Admin Console - Caseload Summary Search - Demo the process to search for a user's caseload summary in CWS-CARES.
  • Admin Console - Caseload Transfer - Demo the process of conducting a caseload transfer in CWS-CARES.
  • Admin Console - Create a Caseload - Demo the process of adding a user to a unit and creating a caseload within a unit in CWS-CARES.
  • Admin Console - Inactivate Caseload - Demo the process to inactivate a caseload in CWS-CARES.
  • Navigation Tips & Tricks - Locating history and identifying the correct person or records using alternate identifiers and addressing.
  • Person Profile - How updates will impact downstream documents, such as: Addresses, Gender identity, Date of birth, Paternity status, Assignments, Case transfers.
  • Placement - Placement Related Forms - Demo and identify which forms need to be generated during a Placement.
  • Navigation Tips & Tricks - Merge records - Demo how to merge records in CWS-CARES.
  • Person Profile - Locating the Child Welfare History within a Person Profile.
  • Navigation Tips & Tricks - Record Matching - Demo how to identify you have the correct record after completing a search.
  • Closing a Case - Demo how to close a case.
  • Transferring Cases from Probation to CW - Demo how to transfer a case from Probation Departments to Child Welfare.

Topic Specific Training Demonstrations

To provide deeper demonstrations and opportunities for detailed question and answer (Q&A) periods, the CWS-CARES Project will host Topic Specific Training Demonstrations across 4 weeks, starting October 28, 2026, with capacity of 150 participants per session. Sessions will include subject-matter expert participation to support the Q&A portion.

Morning Sessions will begin at 9 AM and conclude at 10:30 AM 
Afternoon Sessions will begin at 1 PM and conclude at 2:30 PM 

Topic Specific Training Demonstrations will be hosted though Microsoft Webinars with registration links posted. Registration links will be released on Wednesday at 9 AM weekly (10/21, 10/28, 11/4, 11/12 (due to Veteran’s Day holiday)).

Training Demonstration topics include:  
  1. Global Search, Person Search, & Basic Navigation of CWS-CARES
  2. Health & Education Passport (HEP) & Public Health Nurse (PHN)
  3. Case Plans
  4. Child and Adolescent Needs & Strengths (CANS) Assessments
  5. Family Maintenance & Family Finding
  6. Creating Forms
  7. Life Skills and NYTD Survey → Data Checking Tool
  8. Adoptions Service Request
  9. Removal Process
  10. Status Review Hearings within Removals
  11. Provider Options & Documenting a Child Location
  12. Supervisor Training
  13. Workaround Desk Guides
  14. Complete an Approval Update and Maintain the RFH
  15. FCED Connectivity

Topic Specific Training Demonstration Registration Links:

October 28th

Morning:
  • Global Search, Person Search and Basic Nav (Northern/Mountain Valley Region)
    • Click HERE to register
  • Case Plans (Southern Region)
    • Click HERE to register
Afternoon:
  • Health and Education Passport (Bay Area Region)
    • Click HERE to register
  • Family Maintenance and Family Finding (Los Angeles County)
    • Click HERE to register
October 29th:
Morning:
  • Case Plans (Northern/Mountain Valley Region)
    • Click HERE to register
  • Family Maintenance and Family Finding (Bay Area)
    • Click HERE to register
Afternoon:
  • Global Search, Person Search and Basic Nav (Central Valley Region)
    • Click HERE to register
  • CANS Assessment (Southern Region)
    • Click HERE to register
October 30th:
Morning:
  • CANS Assessment (Bay Area Region)
    • Click HERE to register
  • Health and Education Passport (Los Angeles)
    • Click HERE to register
Afternoon:
  • Health and Education Passport (Northern/Mountain Valley)
    • Click HERE to register
  • Family Maintenance and Family Finding (Central Valley)
    • Click HERE to register

Supplemental Virtual Instructor‑Led Training (ILT) Sessions

The CWS-CARES Project will be offering four weeks of Supplemental Virtual Make‑Up ILT, beginning October 26, 2026, with 30‑participant capacity per class. The intention of Supplemental ILT is for individuals who have yet to receive ILT instruction. Please reach out to your Organization’s Training Coordinator for the Supplemental ILT Schedule.

The four priority courses are:

  • Screening & Referrals (expanded to full-day)
  • Courts
  • Case Management Services
  • Resource Family Approval

All 12 ILT courses will be offered throughout the supplemental training period, and the final two weeks will be scheduled based on demand in CACWT. Questions and responses will continue to be posted to the Parking Lot questions will be posted to the Training Portal.