Frequently Asked Questions

Courts

Q: If parents retain education rights, will that be captured in the Health and Education Passport (HEP)?

A: Yes. There is a section in the Person Profile Education record to capture the education rights holder, and this is reflected in the Health and Education Passport (HEP). The section allows the user to document education decision information related to education rights, developmental rights, or both, including the representative's name, court order date, and relationship to the child.

Q: Would information stored in CWS-CARES be discoverable in court, and could an opposing attorney request information a county has stored about a parent or child?

A: Confidential attorney contacts are never discoverable. Anything other than that, ordered by the court, would have to be provided. There may be some redaction required on some of the documents. Some counties may have policy around not providing Police Reports to any party, even with a court order. Those must be obtained directly by the requestor.

Q: In the adoptions case, are court reports under court section or the documents section?

A: The Final Court Report is created within the Adoption case under the Court section in the left-hand navigation.

Q: Does the suitability assessment auto-populate into the 366.26 Selection and Implementation Hearing court report?

A: The Parent Child Suitability Summary (PCSS) is generated into a separate document that is signed by both the Adoption worker and Adoption Supervisor and does not auto-populate into the 366.26 Selection and Implementation Hearing report. The PCSS is available to the Case Management (CM) Worker in the Assessments section of the Case Management case. The CM worker can then attach it to the 366.26 Selection and Implementation Hearing report.

Q: Can counties request custom training (for example, on case plans or court reports) during their monthly meetings?

A: Training will be deployed on the agreed-upon dates and schedule. The Project will not be able to accommodate custom training sessions for each county.

Q: Will court reports, case plans, and Transitional Independent Living (TIL)/90-day plans be required in CWS-CARES for Probation?

A: The unique needs of each organization will be discussed during the Organization CWS-CARES Training Logistics Planning Meetings.

Q: Is the Court Order Number the Salesforce number for that court order?

A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.

Q: Will CWS-CARES store videos (e.g., a cell phone video was provided as evidence for a Juvenile Court case and program staff wanted to upload them)?

A: CWS-CARES allows document uploads of up to 100 MB. Files must be a compatible type; allowable types include PDF, DOC/DOCX, XLS/XLSX, JPEG/JPG, TXT, and MOV/MKV/MP4 video files. Users can upload files into a case record individually or by selecting multiple files at once.

Q: Why aren't all Juvenile (JV) Forms going to be created by the Project in CWS-CARES?

A:  Approximately 145 JV Forms are currently projected to be developed by the Project at this time, based on prioritization decisions made by the Project team. Please note that this list is subject to change as development activities continue. 

The full list of forms is maintained in the CARES Forms Tracker, available through the CARES Forms Workgroup Teams Channel. To access the tracker, please email the CWS-CARES Forms Mailbox to request permission. Once granted, users can export the list to Excel and apply filters (e.g., Form Title, Disposition) to view specific form types, including JV forms. 
 

Q: What is the time frame that CWS-CARES will retain a record of information that has been deleted or modified? For example, if a document such as a Court report is deleted, how far back will CWS-CARES be able to track when it was deleted? Will it be able to identify who performed the action? Will CWS-CARES be able to retrieve the original Court report?

A: Deleted data (including Court Reports) can be retrieved from the Salesforce platform by users for up to 15 days, and you can view details on who deleted it. After 15 days, system administrators can recover deleted data at any time.