Frequently Asked Questions
Features & Functionality
Q: What file types can be uploaded to CWS‑CARES, and how should users handle CSV files when attaching documents to case records?
A: CWS-CARES supports uploading, storing, organizing, and retrieving electronic documents. Users can drag and drop files or attach them directly to CWS-CARES records such as Screenings, Contacts, Cases, and Assessments. Therefore, files can be uploaded and associated with an individual's case record. Currently supported file types are as follows:
- .pdf – Adobe PDF
- .doc/.docx – Microsoft Word
- .xls/.xlsx – Microsoft Excel
- .jpeg/.jpg – Images
- .txt – Text files
- .mov/.mkv/.mp4 – Movie files
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: What is the purpose of the 'age group' section?
A: The age group is available to identify what ages a worker might be best suited to work with, it is not a required field.
Q: In the screening module, can you indicate if the referral for abuse is evaluated out?
A: Yes, Evaluate Out is one of the Response Types in the Screening flow.
Q: Is there going to be any capacity for CWS-CARES to line to any phone systems (i.e., will CARES interface with phone lines)?
A: No. This is not in the scope of CWS-CARES V1 or V2.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Are all the functions of the Binti Family Finding module session (3/26/26) available for CWS-CARES V1 Family Finding functionality?
A: Yes, all the functions of Binti Family Finding are in CWS-CARES V1. Process documentation for CWS-CARES V1 Family Finding functionality is anticipated to be available in the online training tool Enablement, with Production Simulation.
Q: Will Person Merge functionality be available in CWS-CARES to address duplicate client or person records?
A: Yes, Person Merge functionality will be available in CWS-CARES.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.