Frequently Asked Questions
Features & Functionality
Q: Our current employee ID is being used as a username that is tied to the SDM and SafeMeasures profiles, which then ties all the referenced formation together. Will those still be tied together in CWS-CARES?
A: Yes, CWS-CWS-CARES data will interface between SDM and SafeMeasures, which will tie the systems together by email addresses of users.
Q: Will Person Merge functionality be available in CWS-CARES to address duplicate client or person records?
A: Yes, Person Merge functionality will be available in CWS-CARES.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will we be able to maintain the workload history if an entire office is relocated?
A: If the office is relocated and the county updates the address workload history, then the workload history should be maintained and remain the same.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Is the Foster Care Eligibility Determination (FCED) Interface sending information from CWS-CARES into CalSAWS, or just from CalSAWS into CWS-CARES?
A: In general, this interface is bidirectional, meaning information will be flowing both ways. CWS-CARES will send certain information to CalSAWS, and CalSAWS will send certain information to CWS-CARES. For Assistance Payments specifically, the flow of information is strictly from CalSAWS to CWS-CARES.
Q: Is there a group at the State level providing feedback on the health section of CWS-CARES?
A: The Case Management team worked with case management constituent counties to gather input on pain points for documenting health and education information in CWS/CMS, and also received documentation from prior public health workgroups. The team is reviewing End User Scenario Testing (EUST) 3 feedback related to the Health and Education Passport (HEP), and all feedback provided during Production Simulation will also be reviewed for inclusion in development.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.