Frequently Asked Questions
Forms & Reports
Q: Will counties that developed some forms be reimbursed for the work that they did to develop those forms?
A: Any forms that have been previously developed may claim CCP funding as development activity.
Q: Will Resource Family Approval (RFA) only have access to RFA as files are all highly confidential and how will live scans be completed?
A: Role-based access will ensure that only Resource Family Approval (RFA) staff and their supervisors with appropriate permissions sets, which could include selected support staff, will have access to all information about applicants and application data. CWS-CARES will allow for the documentation of live scan results.
Q: With multiple family members in one household, how will each person complete Live Scan requirements and access the portal if they are connected to a single main applicant?
A: There will be a single user in the portal for a household. If there are issues that need to be addressed with members of the household that are not the portal user, those will be handled directly with that household member.
Q: How/where will Child and Family Team (CFT) Brochure distribution to CFT members, required by All County Letter (ACL) 25-54, be logged and tracked in CWS-CARES?
A: ACL 25-54 is a new requirement that was published in 2025. We are tracking this requirement in our backlog, and it will be implemented in a future version of CWS-CARES.
Q: Will Production Simulation testers be able to run all Key Performance Indicators (KPI) reports and test Tableau reports against practice data entered into the simulation environment?
A: Yes, counties will be able to run and test reports against practice data entered in Production Simulation including all Key Performance Indicators (KPI) reports and Tableau reports.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Will counties be able to modify state forms as it indicates in the process map?
A: There are some state forms that counties cannot change but there are other state forms that allow counties to download and add certain pieces of information as needed and save it as a county form for their use.
Q: Can the FC 8 form be generated by an Eligibility Worker?
A: Who can do what in CARES is dependent on county business process. If the EW needs to generate the FC 8, then we grant them access to CARES to do that. This is why we need to complete the process workgroups to determine who does what, and where the handoffs occur.
Q: If corrections are needed after an AD 4320 form has been set to final status, does the worker need to generate a new form in CWS-CARES?
A: If changes are needed after the form is in final status, a new document will need to be generated in CARES.