Frequently Asked Questions
General
Q: What are the service areas for Child Welfare Services-California Automated Response and Engagement System (CWS-CARES)?
A: The service areas for CWS-CARES include Intake, Case Management, Resource Management, Financial Management, Eligibility, Courts, Data Management, CARES Administration, External Stakeholder Coordination, and Certification Approval and Licensing (CALS). You can find high-level descriptions of each service area located on our CWDS.ca.gov website: CWS-CARES Service Areas.
Q: What is the definition of "Core Constituents" and how are they involved with the product development of Child Welfare Services-California Automated Response and Engagement System (CWS-CARES)?
A: Core Constituents are County, State, or Indian Tribal representatives who collaborate with Child Welfare Digital Services (CWDS) in research, design, testing, and support of activities for the implementation or improvement of a Digital Service. This, and other definitions, can be found in the Child Welfare Digital Services Project Glossary.
Q: What is the definition of the term "Hybrid Approach" for the Child Welfare Services-California Automated Response and Reporting System (CWS-CARES) V1 training?
A: Child Welfare Services-California Automated Response and Reporting System (CWS-CARES) V1 Hybrid Training Approach: The hybrid training approach for CARES V1 is a partnership across organizations/teams, including the Regional Training Academies (RTAs), Organizations (Orgs.), and the CARES Implementation and Training vendor. This hybrid approach leverages the benefits of each training organization/team and can be adjusted to meet the needs of each Org, providing an optimal training delivery approach.