Frequently Asked Questions

Regional User Groups (RUGs)

Q: Counties have reported errors when working in the CARES 102 environment. What is the status of CARES 100 and CARES 102?

A: Both CWS-CARES 100 and CWS-CARES 102 continue to be actively used for forms and other development activities. If specific issues are encountered, counties should report them to the Forms team so they can be investigated promptly.

Q: Will the Project push out the due dates for forms?

A: Due dates for forms remain unchanged. These timelines are set by the Implementation team based on input from multiple project areas. If there are risks or concerns requiring adjustments, those can be shared with the Implementation team.

Q: Will there be office hours for Production Simulation, and will counties know about them before Production Simulation starts?

A: Yes. Production Simulation Support office hours will be offered daily on weekdays, with email support available between 8 a.m. and 5 p.m. on weekdays. Support clinics will also be available for users to discuss key areas of functionality where clarity is needed.