A: Counties will need to submit CWS/CMS Help Desk tickets to IBM to request termination of account access. County Admins will not have the ability to terminate that access like before but will be given access to weekly deactivation reports in CWS-CARES to help support this process. Please note that CWS/CMS account access will not automatically be terminated when an CWS-CARES account is terminated, so please ensure to submit a CWS/CMS ticket to IBM for CWS/CMS account access termination.

A: After Go-Live, County Admins are responsible for creating new user accounts and assigning permissions in the Admin Console for any staff who join the department post–Go-Live.

A: Yes, P-CIS access will be permission/role-based and controlled by counties.

A: Most enablement programs will be available for anyone who has access to an environment on August 3, 2026.

A: At this time, academies have been added to the queue for access to CARES 104. The Project is working on granting users from the academies access and should be done soon.

A: This is being considered as a new feature — a County Admin would be able to change another County Admin within the county, but not their own permissions.

A: Due to the timeframe in which users needed to be added to CARES 104, some of the lists that included TTT participants may have also included previously identified super users.

A: The Project has shared information about the Instructor-Led Training (ILT) Course Curriculum that gives an understanding of the content that will be covered in each Train-the-Trainer (TTT)/Instructor-Led Training (ILT) course. Within that document, there is guidance given about the intended audience for those courses and the CWS-CARES permissions that enable the content that would be covered.

A: It is California State policy using National Institute of Standards and Technology (NIST) 800-53 rev5 guidelines, that account usage be monitored and disable accounts where the user has not logged into the CWS-CARES system for more than 90 days. This policy helps us maintain the data integrity and security of the system. For instance, this policy helps to prevent users who may have left a department, but whose accounts might not have been disabled by that department, from logging in to the system.

The County and Office Administrator will be able to reactivate that user when their account has become disabled.

A: Guidance will be provided as to what various CWS-CARES users will need for permissions in Production Simulation.