Frequently Asked Questions
Q: When will counties know which "essential items" will not be included in CWS-CARES Version 1 (to prepare accordingly)?
A: The Project is working on addressing this outstanding question and will share this in a formal communication once it has been determined.
Q: Will the Production Simulation environment be available post Go-Live? If so, can this system be used to store case data during cutover weekend as a workaround to assist counties?
A: No, Production Simulation will not be available post Go-Live. It should not be used to store active case data during cutover.
Q: Will enablement be available prior to Train the Trainer (TTT) starting? Asking since it is a requirement to do prior to TTT.
A: Yes, Enablement programs will be available prior to Train the Trainer (TTT) starting in the Production Simulation environment.
Q: Will users have access to Production Simulation once they complete on-demand and Independent Living Program (ILP) trainings?
A: Access to production simulation is not based on training completion. Production Simulation access will be granted in Phases, with roughly 2,800 users participating in Phase 1 and the remaining county and organization users accessing the Production Simulation environment in Phase 2 beginning July 6, 2026.
Q: When will the training environment be released?
A: The training environment will be accessible as part of the Instructor-Led training.
Q: Given the recent changes to the Product Simulation timeline, when are trainers expected to complete the required 40 hours of Train-the-Trainer (TTT) On-Demand training, which is currently not yet accessible?
A: Train the Trainer (TTT) sessions will start following the availability of On-Demand training.
Q: Will there be special considerations for users signing up for the 6/15/2026 Train‑the‑Trainer (TTT) session, given that completing the required 40 hours of on‑demand training may be difficult because the training will not be released until 6/8?
A: Train the Trainer (TTT) sessions will start following the availability of On-Demand training. TTT schedules will be provided to each county.
Q: Can all modules in Enablement be released to each staff member?
A: On-Demand is anticipated to be assigned by role, but each On-Demand training will be available for self-enrollment, allowing any user to complete all training if desired.
Q: Can you confirm that enablement will also be available in the training environment?
A: Yes, enablement will be available in the training environment.
Q: Can staff be allowed to self-register for enablement modules?
A: On-Demand is anticipated to be assigned by role, but each On-Demand will be available for self-enrollment, allowing any user to complete all training if desired.