Frequently Asked Questions
Q: Can additional addresses be added to an Office in CWS-CARES?
A: Yes, additional addresses can be added to an office.
Q: Will functionality for creating Offices in CWS-CARES mirror CWS/CMS functionality? Specifically, will an Office require a user account to be attached to it in order for it to be created?
A: Creating an office in CWS-CARES is similar to the process in CWS/CMS. User accounts are then required to be added to a unit within an office. Users aren’t added at the office level unless it’s an assignment desk.
Q: If there is a need to decommission or close an office, does CWS-CARES provide the functionality to terminate all user accounts under that office and close/inactivate the office?
A: CWS-CARES will not allow an office to be closed until all users within the office’s units have been transferred to the units of an open office or a user has been end-dated. CWS-CARES will notify an administrator if the office they are trying to close is an office housing units with existing active users. As a note, there isn't workload history at the office level, there are caseloads under units. If you are just updating an office address, it does not affect the history at all.
Q: Will the 'Inactive Worker with Caseloads' report only be available to County Administrators, or would Supervisors and Managers in that Office be able to pull those reports as well?
A: The “Inactive Worker with Caseloads” report in Salesforce is currently only available to County Administrators through the Action Launcher Section. Managers and Supervisors do not have access to this report. As a note, “Manager” is not used as a permission type. This report isn’t available in Tableau for supervisors unless they learn how to create it.
Q: Is there a possibility that pulling certain reports can be added as a permission so this can be granted to those Supervisors and Managers in the office?
A: At this time, Supervisors and Data Analysts will be able to view all CWS-CARES reports in Tableau. There are other areas of the system that have reports in Salesforce that are only accessible to County Administrators.
Q: What are examples of External Workers in CWS-CARES?
A: Examples of External Workers are Probation and Family First Prevention Services Acf (FFPSA) Workers.
Q: In CWS-CARES, do counties need to add the county assigned Object ID somewhere?
A: The Project is planning to reuse the Object ID. As such, the only time the Object ID would need to be entered is for the creation of a new user.
Q: Do Administrators still need to have a particular Permission Set assigned to themselves before we can assign it to someone else?
A: No, Administrators do not need a particular permission set assigned to them before assigning it to others; however, there are currently several permissions and overrides that can only be assigned by a State Administrator.
Q: Is there the ability to copy the access of an existing user?
A: No, there is no ability to copy the access of an existing user to another. Additionally, only Administrators can see what privileges a user has, and only for users who aren’t at or above their same Administrator level.
Q: If I am added to the staff authority area of a Unit in CWS/CMS, then I have access to all of the caseloads included in that unit. Will that be the case in CWS-CARES?
A: Yes, you can give users a unit staff authority type of permission in CWS-CARES as well, but they would need to be added to the unit as a backup supervisor. We typically view permissions by case, not caseload.