Frequently Asked Questions
Q: How will Resource Family Approval (RFA) Applicants be categorized in CWS-CARES V1? Will they remain separate or become part of the Person record?
A: RFA Applicants will be put in as Category 1 people, and they will become part of the Person record.
Q: If a client moves from one county to another, will imaged documents and associated data transfer automatically with the rest of the client’s data?
A: Yes. In CWS-CARES, documents attached to a unit of work, such as a case, remain associated with that case. When the case is transferred from one county to another, the associated documents and relevant data remain linked to the case and are accessible to the receiving county.
Q: Will converted documents from CWS/CMS to CWS-CARES be in the same format they were originally saved in, or will they be converted to a standard format?
A: Yes, documents converted from CWS/CMS to CWS-CARES will retain their original file formats. The conversion process preserves the document format as stored in CWS/CMS rather than converting documents into a standardized format.
Q: Are there any screens that require an image or document to be uploaded before a user can save and continue?
A: No. Within CWS-CARES, users are not required to upload images or documents in order to save or continue working on a record. Document uploads are only required within the document upload modules themselves; other screens and modules allow users to save records without attaching documents.
Q: Is DocuEdge single sign-on?
A: Yes. DocuEdge supports Single Sign-On (SSO) within CWS-CARES. DocuEdge functionality is accessed directly through the CWS-CARES interface, and users do not need to sign in separately to DocuEdge.
Q: For dedicated counties, will the CWS/CMS servers be removed from the premises after CWS-CARES V1 goes live?
A: For dedicated counties, servers located there will remain post-launch of CWS-CARES. These are the counties’ DHCP/File/Print/Utility servers used to access CWDS state resources and are separate from CWS/CMS application. At this time, there is no plan to remove these servers.
Q: What is the current plan for Non-Federally Recognized Tribes and CWS-CARES, and who is the key contact at the project for this?
A: Non-Federally recognized Tribes are included in the Tribal Directory built by Resource Management. CWS-CARES will allow a user to capture all Tribal ancestry information for a child and family regardless of whether the Tribe is Federally Recognized. CWS-CARES functionality supports lineal descendancy and the Spirit of ICWA for Non-Federally Recognized Tribes. For any additional project questions, please send to the Customer Relations Mailbox.
Q: Can you upload a document to the competency evaluation? (e.g., if someone is receiving methadone treatment and their provider writes a letter—currently these are saved elsewhere; can they be uploaded?)
A: Yes. In the Adoption case for a relinquishment, users can document whether a competency evaluation is required and, if applicable, provide a narrative explanation. Users can also record details such as the provider name, date received, and decision. Supporting documentation (e.g., a provider letter) can be uploaded in the Documents section under the Adoptions category using the Relinquishment document type.
Q: What are the requirements from the State for entering Child Abuse Central Index (CACI) information and uploading CACI documents in CWS-CARES? Would CWS-CARES need to hold all of the "administrative record," or just those available in CWS-CARES currently, request and notices.
A: Regarding State requirements for entering Child Abuse Central Index (CACI) information in CWS-CARES, there are no requirements from the State for entering that information. In CWS/CMS, there is currently an ID page that includes fields for entering this information if a disposition is changed to a grievance. CWS-CARES will also include these fields.
Q: Can there be an additional outcome option such as “amended”? Scenario example: A perpetrator had two allegations substantiated. The perpetrator grieved the results and one substantiated was modified to inconclusive/unfounded, while the other substantiated allegation was sustained. How would this split result be documented within the Internal Review section of CACI if there is no amended option?
A: For a list of definitions on outcome results, these definitions are county specific, so there isn’t a standardized list from the Project. Options for what will be included in this field within CWS-CARES are currently under review and will be shared in future communications. If there is a split result in CWS-CARES, each allegation will be able to have that individual record updated with the values in CWS-CARES and reflect any changes to the allegation conclusion.