CWS-CARES Organizational Change Management (OCM)
OCM supports users in adopting CWS-CARES V1 as a replacement for CWS/CMS and supports them in learning about impacts to their work.
OCM provides tools and engagement opportunities to help users overcome common challenges to change via clear and consistent communication, leadership alignment activities, and feedback channels to ensure the system meets user needs.
What Information Will You Find Here
This portal will contain a variety of resources to guide County Coordinators, other projects and organization representatives in their efforts for communication and other stakeholder engagement activities.
CARES V1 OCM Advisory Workgroup
The purpose of the CARES V1 OCM Advisory Workgroup is to establish a collaborative partnership between the CWDS Project Implementation team and Organization representatives/users of CWS-CARES V1, including representation from county child welfare, county juvenile probation, CDSS divisions, Title IV-E Tribes, and Family First Prevention Services Act (FFPSA) Providers. The overall objective is to create an ongoing forum for input and insights from a group of advisors that represent each region who will serve as a guiding coalition of support for the OCM team and provide the Organization perspective of OCM and communication products during the development of the CARES V1 OCM activities.
OCM Advisory Workgroup Members List (7/21/2026)
OCM Announcements
- The new Super Users Readiness Page is now available in the portal. This page will serve as the central location for all session materials, including presentations, recordings, and meeting minutes. Super Users can visit this page anytime to access resources and review updates following each session.
- Super User Readiness Meetings kicked off on August 4, 2026, and continue in a bi-weekly cadence.
- New OCM Resources Available
- Visit the CWS-CARES OCM Resources page to access newly added tools, including:
- Change Impacts: A summary to help Organizations understand how CWS-CARES may affect current operations and staff.
- Terminology Crosswalk: A guide explaining new and updated terms transitioning from CWS/CMS to CWS-CARES.
- Visit the CWS-CARES OCM Resources page to access newly added tools, including:
- Within the left-hand Links section, you’ll find a new CWS-CARES Business Process Re-engineering page. This new page provides information on the BPR activities as well as links to updated Process Maps as they are posted.
- BPR Delta Sessions will be scheduled between July 27 and August 28.
- The OCM Advisory Workgroup occurs Third Wednesday of each month 3:30pm - 4:30pm.