Frequently Asked Questions
Admin Services
Q: As county admins adjust permissions in the training environment, do they need to make separate adjustments there for On-Demand/Instructor-Led Training (ILT) readiness?
A: No — county admins should not be making adjustments in the training environment. Training coordinators/train leads are responsible for ensuring access works as expected; if not, contact them or attend office hours. The training environment also does not use role-based access, unlike Production Simulation, so everyone has full access there to allow continuity of training.
Q: As county admins adjust permissions, will those adjustments be reset whenever a fix/update is uploaded into Production Simulation?
A: Permissions would only reset with a full data load (such as a future Mock 3 load) — not with routine functionality updates. The team is researching how to preserve current Prod Sim permission sets so they can be combined with CWS/CMS permission sets at go-live, with counties verifying before the combined list is uploaded to production.
Q: Can a County Admin change another County Admin's permissions within the same county while not changing not own?
A: This is being considered as a new feature — a County Admin would be able to change another County Admin within the county, but not their own permissions.
Q: Can County Admins assign additional Enablement programs to Staff if desired? If not, how do we request that when needed?
A: County Administrators will not have the ability to assign enablement programs, but each user can self-enroll in any of the enablement programs.
Q: Why does CWS-CARES deactivate accounts when they have not been used or accessed after 90 days?
A: It is California State policy using National Institute of Standards and Technology (NIST) 800-53 rev5 guidelines, that account usage be monitored and disable accounts where the user has not logged into the CWS-CARES system for more than 90 days. This policy helps us maintain the data integrity and security of the system. For instance, this policy helps to prevent users who may have left a department, but whose accounts might not have been disabled by that department, from logging in to the system.
The County and Office Administrator will be able to reactivate that user when their account has become disabled.
Q: Will an Emergency Response (ER) worker be able to access the Child and Adolescent Needs and Strengths Assessment (CANS) in CWS‑CARES from a referral, or only after a case is opened, and does a CANS need to be fully completed and supervisor‑approved before a case plan can begin?
A: The CWS-CARES Project is currently finalizing its supervisor approval functionality; Currently, CANS is not accessible in a referral. The user would need to promote the referral to a case to include CANS accessibility, which an ER worker will be able to access in CWS-CARES. Including CANS accessibility in referrals will be a future development consideration.
Furthermore, cases plans can begin prior to a CANS being fully completed, but you cannot enter a case plan’s objectives with CANS being completed. This means you can document everything else such as the people involved, permanency goals, visitation plans, agency responsibilities, and Objectives for the Parent/Legal Guardian/Indian Custodian which are based on the Safety Threats identified from the Structured Decision Making (SDM) Safety Assessment. Objectives must be added for the Focus Child(ren) prior to submitting for supervisor approval, so this is the point where a user will be blocked without a CANS Assessment completed. The CANS will also need supervisor approval.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Will an assignment desk be automatically assigned to an office?
A: The Assignment desk is an optional field and is not automatically assigned.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.