A: No, CWS-CARES does not have that option. During the first phase of testing, administrators will be configuring their offices, units, etc. and will see how the structure is set up. Then, when your actual users are in the system, you'll have a chance to pair up with them and see how the changes you make as an administrator affects their permissions in the system.

A: Counties will maintain records for service providers, law enforcement agencies, county superior courts, district attorney offices, county offices, and adoption agencies, with much of this information being converted from CWS/CMS. The California Department of Education (CDE) will maintain education provider records, the Department of Developmental Services (DDS) will maintain information for regional centers, and Community Care Licensing (CCL) will maintain records for licensed facilities such as FFAs, STRTPs, and TTHPs.

A: After Go-Live County Admins will have permissions to add/update/inactivate users. The CWS-CARES Okta Team is currently working through an integration process to connect CWS-CARES Okta to the organization's security process. [Riverside has completed the integration process] For organizations that participate in integration their users will experience a single sign on experience that is managed on the organization side through their administrative processes.

A: CWS/CMS permission sets will be the source of truth for Production Simulation and production Go-Live. All permissions from CWS/CMS will be mapped to CWS-CARES permissions. There are also new CWS-CARES permissions that will require County Administrator input on who should have them; these can be added by an administrator during Production Simulation for testing and research purposes. For Go-Live, CWS/CMS permissions will again be pulled and mapped to production. The Project also plans to provide counties a report of all new CWS-CARES permissions assigned in Production Simulation for review.

A: Yes. This is part of Production Simulation scenarios and business process activities, and County Administrators are encouraged to test different permissions. Note that changes to existing permissions may not carry over to Go-Live, though the Project will carry over as much as possible to minimize duplicate work.

A: Phase 1 is starting in early May. Phase 2 will open after the end of May, once the converted data becomes available, as long as County Administrators are ready. The Project will share more as these dates are finalized.

A: CWS-CARES will be accessible via supported devices connected to the county network. Connectivity may be through a hard-wired or wireless network connection, or over the internet via a VPN connection as implemented by the county. Users must be authenticated by the county's identity and access management system.

A: The CWS-CARES V1 Service Desk is not intended for families to call in to. This service desk is exclusively for Counties, California Tribes with a Title IV-E Agreement, and CDSS users. Currently, there are tiers of service that provide support within the counties. When an issue extends beyond a county question, the county then would reach out to the service desk. This model also applies to the Production Simulation environment.

A: No, there is no ability to copy the access of an existing user to another. Additionally, only Administrators can see what privileges a user has, and only for users who aren’t at or above their same Administrator level.

A: A user must be added to the new unit in the new office and then end dated from the previous office. The bulk transfer process can then be used to move the entire caseload.