Frequently Asked Questions
Admin Services
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: Is it true that on sealed cases, no one can read it if they do not have that sealed access?
A: Correct, no one will access to sealed cases except for those assigned with sealed access. In addition, the same is true for the sensitive status.
Q: Are the Offices in CWS/CMS automatically getting transferred over to CWS-CARES?
A: Yes, current office and staff information will be migrated from CWS/CMS to CWS-CARES.
Q: Can both Supervisors and Administrators transfer caseloads?
A: Yes, Supervisors and Administrators can both transfer caseloads.
Q: What is the difference between Sealed and Sensitive?
A: Sealed is done based on a court order and is typically after a case is closed, although it is not required that the case be closed. Sensitive is for cases involving high profile people.
Q: With CWS-CARES no longer generating User IDs, will SDM and SafeMeasures be modified to accommodate no usernames, or will we be entering emails instead? How will users log into SDM and Safe Measures?
A: CWS-CARES will have a data interface to SDM and SafeMeasures will use the user's email address to connect to these systems.
Q: How much of the user profile will convert over from CWS/CMS for existing users?
A: We are converting over everything within the user profile, but because we have added new permissions that work a little differently, those will be updated at the organization-level. This ask has been shared with the Implementation Team to consider next steps.
Q: Will the help desk be available to support families once CWS-CARES V1 goes live or are the counties required to support families on their own?
A: The CWS-CARES V1 Service Desk is not intended for families to call in to. This service desk is exclusively for Counties, California Tribes with a Title IV-E Agreement, and CDSS users. Currently, there are tiers of service that provide support within the counties. When an issue extends beyond a county question, the county then would reach out to the service desk. This model also applies to the Production Simulation environment.
Q: Are name and email alias changes done through Okta? Has this been tested against county AD Azure for any SSO issues?
A: Name changes and email updates can be done in Okta. This has not been test against county AD Azure, as there is no connection to county AD Azure from CWS-CARES.