Frequently Asked Questions
Admin Services
Q: Will Extended User Scenario Testing (EUST) 3 tester feedback on worker permissions be reviewed and considered for changes prior to Go-Live?
A: The Project team will take all feedback into consideration. Each item of feedback will be reviewed and prioritized by the Project team to identify any critical gaps that would need to be addressed prior to Go-Live, and what can be delivered after to enhance user experience at a later date.
Q: Will we be able to print a Unit report with all staff names and ID numbers listed?
A: Yes, you will be able to print a unit report with staff names and ID numbers listed.
Q: Does the CWS-CARES documentation state who can see the 'worker note' comments?
A: Yes, the 'worker note' section is only available to the Admin and Supervisor.
Q: Will our current users be imported into CWS-CARES with all privilege information including caseload information?
A: Yes, CWS/CMS privilege and caseload information will be imported into CWS-CARES.
Q: What CWS-CARES dependencies and rules exist for email addresses?
A: No functionality other than login is driven by email address. We allow all permissions to be controlled with one login, compared to legacy that required multiple logins.
Q: Will the primary worker still be able to see their sensitive cases without having sensitive access?
A: Yes, the primary worker will still be able to see their sensitive cases without requiring sensitive access.
Q: How much of the user profile will convert over from CWS/CMS for existing users?
A: We are converting over everything within the user profile, but because we have added new permissions that work a little differently, those will be updated at the organization-level. This ask has been shared with the Implementation Team to consider next steps.
Q: At what point is the employee number added? Is it during the creation of the profile?
A: Employee number is optional and can be added at creation of a profile or after.
Q: Will an assignment desk be automatically assigned to an office?
A: The Assignment desk is an optional field and is not automatically assigned.
Q: Is the Court Order Number the Salesforce number for that court order?
A: The Court Order Number is related to the court order that requires the screening, referral, or case to be sealed.