A: An inactive account is not end-dated; accounts are only end-dated when access is truly being terminated (for example, when an employee is separated, resigns, or retires). An inactive account will be disabled in Okta, and the user will need to contact their County Administrator to re-enable it. Data in CWS-CARES associated with the user will remain unchanged, and the user's supervisor is responsible for any units of work associated with the user while the account is disabled.

A: Each county in CWS-CARES will be assigned a RFA queue where these homes could reside. The county will have flexibility to assign someone to this queue as notifications on needed actions will need to be sent to someone.

A: Confidential attorney contacts are never discoverable. Anything other than that, ordered by the court, would have to be provided. There may be some redaction required on some of the documents. Some counties may have policy around not providing Police Reports to any party, even with a court order. Those must be obtained directly by the requestor.

A: Yes. The Production Simulation environment will include production data, along with data entered by users during the Production Simulation period, which is available for integration into the Enterprise Data Platform (EDP).

A: The Project is updating the Organization Participation Timeline, which will include Production Simulation, and plans to share it with counties.

A: Probation will be entering the same data into CWS-CARES as they do in CWS/CMS.

A: The Project tested the native dictation features available in both Mac and Windows environments and did not identify any accessibility concerns. Counties are encouraged to validate third-party assistive technologies within their local environments, and to participate in End User Scenario Testing (EUST) 3 and Production Simulation to confirm that dictation functionality performs as expected in CWS-CARES.

A: A six-month read-only period for CWS/CMS is planned after CWS-CARES goes live. Note that CWS/CMS mainframe data will no longer be updated once CWS-CARES is live, meaning the data will become stale. Although read-only access remains available for six months, the last data update will occur at the October 2026 Go-Live. Counties intending to perform a one-time data pull after Go-Live are strongly encouraged to do so as close to the Go-Live date as possible.

A: The Production Simulation County Advisory Committee (CAC) is still determining the appropriate data refresh schedule for Production Simulation. Once the committee and project leadership finalize the refresh rate, the Project will communicate the schedule to all stakeholders.

A: Yes, documents converted from CWS/CMS to CWS-CARES will retain their original file formats. The conversion process preserves the document format as stored in CWS/CMS rather than converting documents into a standardized format.