A: Counties have the flexibility to determine how offices, units, and user access are structured in CWS-CARES based on their local operational needs. This includes configuring Adoptions, Probation, and Child Welfare staff under a single office structure, similar to current CWS/CMS configurations. CDSS recommends maintaining separate offices for certain functions (such as Probation and Child Welfare) to support data security and access considerations, but this is not a system-enforced requirement; counties are responsible for assessing and managing access, security, and associated risks in alignment with applicable regulations and local governance. Note that CWS-CARES does not include unit-level record security in the same way CWS/CMS does, so users across units within the same office may have visibility into each other's records based on assigned permission sets. Existing office and unit structures from CWS/CMS will be mapped into CWS-CARES with no expected impact, business workflows will continue to function regardless of office structure, and reporting will continue to support unit-level analysis. The Project recommends that counties review the differences between the CWS/CMS and CWS-CARES security models and consult internal leadership, including County Counsel, when determining their structure.

A: In CWS-CARES, the User ID will change from RACF ID to email address, and a field has been added to capture employee number. Office, unit, and caseload names will follow each county's current format in production; those names will not be changed.

A: An inactive account is not end-dated; accounts are only end-dated when access is truly being terminated (for example, when an employee is separated, resigns, or retires). An inactive account will be disabled in Okta, and the user will need to contact their County Administrator to re-enable it. Data in CWS-CARES associated with the user will remain unchanged, and the user's supervisor is responsible for any units of work associated with the user while the account is disabled.

A: Each county in CWS-CARES will be assigned a RFA queue where these homes could reside. The county will have flexibility to assign someone to this queue as notifications on needed actions will need to be sent to someone.

A: Confidential attorney contacts are never discoverable. Anything other than that, ordered by the court, would have to be provided. There may be some redaction required on some of the documents. Some counties may have policy around not providing Police Reports to any party, even with a court order. Those must be obtained directly by the requestor.

A: Yes. The Production Simulation environment will include production data, along with data entered by users during the Production Simulation period, which is available for integration into the Enterprise Data Platform (EDP).

A: The Project is updating the Organization Participation Timeline, which will include Production Simulation, and plans to share it with counties.

A: Probation will be entering the same data into CWS-CARES as they do in CWS/CMS.

A: The Project tested the native dictation features available in both Mac and Windows environments and did not identify any accessibility concerns. Counties are encouraged to validate third-party assistive technologies within their local environments, and to participate in End User Scenario Testing (EUST) 3 and Production Simulation to confirm that dictation functionality performs as expected in CWS-CARES.

A: The Production Simulation County Advisory Committee (CAC) is still determining the appropriate data refresh schedule for Production Simulation. Once the committee and project leadership finalize the refresh rate, the Project will communicate the schedule to all stakeholders.